HP Recovery G6030EM

Lowery91 · 08-03-2008

Hi guys!

Well my problem is I bought a HP G6030EM laptop and upgraded it to vista ultimate and deleting the Vista Home Basic OEM that HP gave it to me with so I lost all my HP backup utilities but I still have my HP_RECOVERY patition and if I go into the folder "D:\preload\" there is a file in there called "BASE.WIM". This file is about 5.1GB in size so im guessing this is like maybe an ISO image of the laptops hard drive when it came out of the factory. If there was any way of returning it to its original state it would be great. I can also not recover by pressing the F11 key at boot I just get an error code when I try to restore to factory condition. Im guessing this is because the original OS Version is installed?

Can anyone with some HP Advice help me with this please I really want Vista Home Basic Back With the HP OEM Version And all the backup Utilities.

Please Help.

Daniel

DIIRE · 08-03-2008

If you didn't make a set of recovery discs before you installed Vista Ultimate then you will need to contact HP to get a set of recovery discs. They will charge you a small fee them.

Lowery91 · 08-05-2008

Yes ive contacted HP several times and there customer services are rubbish! Ive already spent £70 on a phone bill calling them and they redirected me to a web site and they wanted £25.90p!!!

AW_3_3 · 08-05-2008

For the phone call? Thats BS. But the cost for the recovery disk (if i remember my conversions correctly) sound right.... Why do you want vista basic back just out of curiosity.

Lowery91 · 08-05-2008

No need for language and yes it did as I called from a mobile as my landline is down, and no you have obviously mistaken reading my topic first post. I want the backup utilities so I can also recover my PC with the recovery partition and make recovery backup disks.

Also I have been chasing HP about this issue for 2 weeks now so do the addition.

I have been using both phone calls and emails.

DIIRE · 08-06-2008

If F11 isn't working - you really have no choice but to buy the recovery discs.

What error message do you receive when you try F11.

08-03-2008	#1
Lowery91 Bronze Member Join Date: Sep 2007 Location: Manchester Posts: 43 PC Experience: PC Guru	HP Recovery G6030EM Hi guys! Well my problem is I bought a HP G6030EM laptop and upgraded it to vista ultimate and deleting the Vista Home Basic OEM that HP gave it to me with so I lost all my HP backup utilities but I still have my HP_RECOVERY patition and if I go into the folder "D:\preload\" there is a file in there called "BASE.WIM". This file is about 5.1GB in size so im guessing this is like maybe an ISO image of the laptops hard drive when it came out of the factory. If there was any way of returning it to its original state it would be great. I can also not recover by pressing the F11 key at boot I just get an error code when I try to restore to factory condition. Im guessing this is because the original OS Version is installed? Can anyone with some HP Advice help me with this please I really want Vista Home Basic Back With the HP OEM Version And all the backup Utilities. Please Help. Daniel __________________ Qualifications: MCDST, MCDSE, CompTIA A+, iPRO Level II+III, CISCO Certified

08-03-2008	#2
DIIRE Tech Support Team Join Date: Jan 2008 Posts: 2,362 PC Experience: Very Experienced	Re: HP Recovery G6030EM If you didn't make a set of recovery discs before you installed Vista Ultimate then you will need to contact HP to get a set of recovery discs. They will charge you a small fee them.

08-05-2008	#3
Lowery91 Bronze Member Join Date: Sep 2007 Location: Manchester Posts: 43 PC Experience: PC Guru	Re: HP Recovery G6030EM Yes ive contacted HP several times and there customer services are rubbish! Ive already spent £70 on a phone bill calling them and they redirected me to a web site and they wanted £25.90p!!! __________________ Qualifications: MCDST, MCDSE, CompTIA A+, iPRO Level II+III, CISCO Certified

08-05-2008	#4
AW_3_3 System Builder Guru Join Date: Nov 2006 Location: Ballston Spa, New York Posts: 2,492 PC Experience: PC Guru	Re: HP Recovery G6030EM For the phone call? Thats BS. But the cost for the recovery disk (if i remember my conversions correctly) sound right.... Why do you want vista basic back just out of curiosity. __________________ Useful Programs Prework Speedfan GPU-Z CPU-Z AVG Anti-Virus Free Edition SiSandra System Information/Benchmarking Tool

08-05-2008	#5
Lowery91 Bronze Member Join Date: Sep 2007 Location: Manchester Posts: 43 PC Experience: PC Guru	Re: HP Recovery G6030EM No need for language and yes it did as I called from a mobile as my landline is down, and no you have obviously mistaken reading my topic first post. I want the backup utilities so I can also recover my PC with the recovery partition and make recovery backup disks. Also I have been chasing HP about this issue for 2 weeks now so do the addition. I have been using both phone calls and emails. __________________ Qualifications: MCDST, MCDSE, CompTIA A+, iPRO Level II+III, CISCO Certified Last edited by Lowery91; 08-05-2008 at 10:53 PM. Reason: Adding More Information

08-06-2008	#6
DIIRE Tech Support Team Join Date: Jan 2008 Posts: 2,362 PC Experience: Very Experienced	Re: HP Recovery G6030EM If F11 isn't working - you really have no choice but to buy the recovery discs. What error message do you receive when you try F11.

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