hi guys,

i know this is a phone related problem but it may be my pc thats got the issue


i have a nokia N95 and am trying to us nokias map loader via a download from a website called smart 2 go

i downloaded it but now everytime i load it up it says its encountered an error and needs to shut down

ive deleted and reinstalled and done what i know to do from previous experience

am i doing something wrong does anyone know

cheers
matt

Hi norris7850,
Apologies about the delay in answering your request.
We have a staff of techs who have a wide variety of skills and will be able to help you with your problem, this is not my area of expertise, one of the folks who can help you should be along shortly.
Thank you
Cart

Hi thanks,

Ive just phoned nokia and they ran through a few procedured checks with me and confirmed that it could be conflicting because there is something wrong with my Operating System ill post a few screen shots so you can see some of the stuff that maybe of help and ill post a hijack in a min too





This has a cross next to it which im sure is wrong?

Anyway if anyone can help id appreciate

Matt.

Here is a hijack this log. im currently running cccleaner? whether it helps or not i dunno?

Matt

Hi Norris,

This isn't really my area. But have you thought have trying this on another PC to see if you encounter the same problem? When you do this, you should discover immediately if it's a phone problem, or an operating system problem. If it works, then it's an OS issue. If it doesn't work, then it's the phone.

Thanks mm,

My brother has pc and works fine with him,i also work for virgin mobile and one of the Tech team has it loaded on pc works fine with my mobile

Thus ruling out any problems with handset or any problems with the software itself, Nokia sent me email saying no probs with software so gotta be something to do with my system? is it conflicting somehow ? the SS i posted shows a red cross next to it on add//remove, does this mean anything?

Cheers
Matt.

Na, the cross is fine, this is just an icon.

It's possible it could be driver related, but to rule out any software, first of all make sure no applications are open while using map loader. Also, disable any applications from starting up, and then enable them one by one until the problems returns. Then you will know which startup application is causing your problems.

To do this,
- Go to Start, Run and type in msconfig
- In System Config, click on the Startup tab.
- You will see a tick next to the applications that are set to start when the PC loads.

- Untick all of them, restart your PC, and then test the map loader. If it works, follow the same process, and tick one at a time. After each, reboot and test until your problem returns.
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