Thought I had resolved this problem but have found out that I haven't:-

A friend of mine typed out an official document using Microsoft Word to be emailed to a company. This document also included a picture. Now, they got it all set out how they wanted it to look and saved it. They e-mailed the document to me to check it over but when it loads into my Microsoft Word the picture has moved down the page and isn't where it should be when originally done. Does anyone know what is causing this?

Any help would be much appreciated