I have recently purchased Norton SystemWorks 2006 with Norton Firewall 2006. I uninstalled my previous Norton software to install the new ones. I even used the Symantec utility to completly uninstall all leftover parts of the previous software.

When I go to install both programs it runs and preinstall scan to see if the installation will go well. Everytime I run it it comes up with a scan fail messages and saves this in a file on my computer:
-----Preinstall Scan Results-----
Access rights summary scan summary.
11 folders scanned.
6 registry entries scanned.

I tried to install them and it comes up with an error messages saying that it does not have access to a specific registry key named:CcWebWnd.ccWebWindow.1

I am assuming that the install isn't being able to edit the key and I gave permission for anyone to access it and am just having a hard time figuring out what I need to do. Can anyone give any insight to this problem. I am open to almost any thing.

Welcome to PCHF,

Your problem could be related to malware/spyware - please could you work thru this: http://www.pchelpforum.com/hijackthi...r-hjt-log.html and post the relevant logs as attachments.

The log files are attached now.

No problems in youre logs.

What product (version and year) of Norton did you had installed before?

Thank you for looking at the logs, but I am happy to say that I have hopefully figured out the problem and now the newly installed programs work just as I would have expected. So far...

No prob ofcourse , and glad to hear you solved youre prob. :smiley:



Marked as Resolved.