I recently purchased a DKU-5, and was then promptly advised by a colleague that they had returned 2 of them, because they couldn't get them to work.
However, I installed the software first, then connected the phone (as requested by the software). When the software automatically tried to install the drivers, it seemed to hang. I left it for 15 minutes then got impatient and unplugged it (USB version). When I re-plugged it in, I went through the automatic Windows XP driver installation wizard, which in turn, allowed the software to run correctly. However, it did change the appearance of the desktop, (due to the drivers being unsigned, I assume) so I then had to go into the properties to change them back to my personal preferences.
Maybe uninstalling the driver and software and following my method will help.
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