Welcome to the forums! I'm Crush and I'll be helping you disinfect your PC.
Some things to keep in mind as we go through the disinfection process:
1. We are all volunteer staff here at PCHF so, we get on and assess threads when school, work, and other obligations permit. There may be a bit of a delay in response due to this.
2. Malware Removal threads are very time intensive. Each entry needs to be researched so we can say with certainty whether or not it needs to stay or go so, there may be a bit of a time delay in response due to this.
3. Despite the potential for time delays, things getting in the day, and the ability for this to turn into a rather long ordeal we will stick with you until the end and get you disinfected.
4. Please be sure you have read Prework in its entirety, in addition to all the linked threads from it. They are all important
5. Do not run any tools or perform any fixes unless specifically requested to do so by myself or another PCHF Security Analyst. The results could be disastrous
6. If you have any questions or issues with any of the instructions PLEASE stop and ask. We are here to help.
With that out of the way, on to the next steps:
Your logs show some vulnerabilities we need to clean up
We need to update your version of Adobe Reader. Older versions are susceptible to attack.
Please go here and get the latest version
============================================
Next, Please download JavaRa to your desktop and unzip it to its own folder
- Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
- Accept any prompts.
- Open JavaRa.exe again and select Search For Updates.
- Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.
Please download Malwarebytes' Anti-Malware from one of these places:
https://www.cleverbridge.com/342/coo...%3ddl-10804572
Double Click mbam-setup.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, navigate to the Update tab and click Check For Updates. It will then download the latest updates for you
* Now navigate back to the Scan tab
* Select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire report in your next reply along with a fresh HijackThis log.
Please Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
=========================================
Finally, go HERE to run Panda ActiveScan 2.0
- Click the big green Scan now button
- If it wants to install an ActiveX component allow it
- It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
- Once the scan is completed, please hit the notepad icon next to the text Export to:
- Save it to a convenient location such as your Desktop
- Post the contents of the MBAM log and ActiveScan.txt in your next reply



























Linear Mode

