Umm...Tj i'm afraid there's a problem here. The numbers he has provided you with are the standard helpline numbers. I have repeatedly contacted Dell on the same numbers, in vain.

Wad do you suggest we do now?

The Toll Free No. is: 1800- 425- 4026 think he forgot a number there.

Hey Annihilate,

I have requested that either a corporate customer care person contact the India Customer Care center, or that you be provided with a direct line to the Second level Customer Care supervisor.

Hopefully, she will be able to give us that information.

Keep an eye out for my post.

Also, I have removed the other thread that you had opened, Please do not work on two threads at the same time regarding one issue. It is a waste of volunteer resources; it also means that none of the techs helping you has the entire picture of what has been done.

If for some outrageous reason Dell will still not help you, I will reinstate that thread, and we can end this one.

TTFN

LGW

Any leads???

The problems are just increasing, now a days the laptop loses its display for about 4-5 seconds if i open the lid. This happens randomly. Another thing is that some keys randomly stop working and i have to restart for them to be functional again.

Really need some help now, its getting worse!

Hi Annihilate,

I am so sorry, I thought that I posted this the day I got it. Here is the most recent message I have recieved from Dell.

Please follow her instructions and we will proceed from there.

Looking forward to your reply,

TTFN

LGW

I'm literally disgusted with the service Dell provides. I have written them countless mails to which i have got only one reply. And when i replied to that, no further contact. I'm sick of their disinterest in my problem. I have never been this disgruntled in my life. This dell executive keeps giving directions on the site itself, i don't think he's giving us a direct lead to a senior supervisor.

What shall be done now?

Hi Annihilate,

I completely understand your rage and frustration, I say we give the woman, Sue, one more opportunity to provide us with a direct link to a Senior Customer Service Representative, by asking her for a more Senior person in her offices.

I will certainly use your quote in my next note, and ask to be forwarded. I will also write to the email address that she suggested that you use, to see if I can get somewhere.

I am also shocked at the lack of service from the Dell support team in India, and hope that we can shame them into complying with the requirements that they are supposed to be upholding.

I suggest that you also contact the manager of the Dell representative that I have been working with, Jill Dunbar, jill_dunbar@dell.com
perhaps if she hears directly from you the nightmare that you have been through, it will hold more weight. I suggest linking her to this thread so she can see everything that you have already tried.

I look forward to your reply,

TTFN

LGW