Fixed: Potential Dell customers in Asia Pacific heed - Page 3

annihilate22 · 05-18-2009

Originally Posted by Pancake

There is no malware.Its clean. RICOH Multi Media Card looks like it may be the cause.Maybe reinstall the driver.

Exactly what i had thought of before, spot on! Because, i happened to see on of the fields in its device manager properties as MMC.

I've uninstalled the drivers now. I hope it works fine, give me a day to get back to you'll.

annihilate22 · 05-18-2009

Well another roadblock, my apologies.

I've uninstalled the RICOH MMC from Bus controller should i uninstall it from the IDE ATA/ATAPI controllers too?

And whenever i close the lid of the laptop, there's this sound, the same one for a "New Hardware Detected', and when i open the lid the 'Safely Remove Hardware' sound plays.

Any suggestions as to why this is happening?

annihilate22 · 05-18-2009

Any updates?

annihilate22 · 05-18-2009

Fresh update...the icon is still popping up in the taskbar, inspite of uninstalling the drivers.

Bleh :|

Pancake · 05-18-2009

Lets see if there is any malware.

Please download Malwarebytes' Anti-Malware from one of these places:
http://www.majorgeeks.com/Malwarebyt...are_d5756.html
Malwarebytes Anti-Malware - Reviews and free Malwarebytes Anti-Malware downloads at Download.com

Double Click mbam-setup.exe to install the application.
If it will not run make a copy of the MBAM.exe and rename MBAM.exe to xxx.exe and run that.Keep the genuine MBAM.exe as we may need to run that later as is.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire report in your next reply along with a fresh HijackThis log.
PLEASE NOTE:
If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
Once that Malwarebytes' Anti-Malware is done removing the malware and you have rebooted the computer, browse around and see if you are still having that problem.

annihilate22 · 05-19-2009

Originally Posted by Pancake

Lets see if there is any malware.

Please download Malwarebytes' Anti-Malware from one of these places:
|MG| Malwarebytes Anti-Malware 1.12
Malwarebytes Anti-Malware - Reviews and free Malwarebytes Anti-Malware downloads at Download.com

Double Click mbam-setup.exe to install the application.
If it will not run make a copy of the MBAM.exe and rename MBAM.exe to xxx.exe and run that.Keep the genuine MBAM.exe as we may need to run that later as is.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire report in your next reply along with a fresh HijackThis log.
PLEASE NOTE:
If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
Once that Malwarebytes' Anti-Malware is done removing the malware and you have rebooted the computer, browse around and see if you are still having that problem.

Pancake, i think you've forgotten i already posted the log (check post #10-HijackThis and 12#-Malwarebytes). In my knowledge, i suppose you've already checked it.

I've followed all the pre-work steps and the other instructions too, any new leads on the problem?

Pancake · 05-19-2009

Whoops.Sorry.I did not read back far enough on the post.

05-18-2009	#15
annihilate22 Bronze Member Join Date: May 2009 Location: India Posts: 91 PC Experience: Some Experience	re: Potential Dell customers in Asia Pacific heed Originally Posted by Pancake There is no malware.Its clean. RICOH Multi Media Card looks like it may be the cause.Maybe reinstall the driver. Exactly what i had thought of before, spot on! Because, i happened to see on of the fields in its device manager properties as MMC. I've uninstalled the drivers now. I hope it works fine, give me a day to get back to you'll.

05-18-2009	#16
annihilate22 Bronze Member Join Date: May 2009 Location: India Posts: 91 PC Experience: Some Experience	re: Potential Dell customers in Asia Pacific heed Well another roadblock, my apologies. I've uninstalled the RICOH MMC from Bus controller should i uninstall it from the IDE ATA/ATAPI controllers too? And whenever i close the lid of the laptop, there's this sound, the same one for a "New Hardware Detected', and when i open the lid the 'Safely Remove Hardware' sound plays. Any suggestions as to why this is happening?

05-18-2009	#17
annihilate22 Bronze Member Join Date: May 2009 Location: India Posts: 91 PC Experience: Some Experience	re: Potential Dell customers in Asia Pacific heed Any updates?

05-18-2009	#18
annihilate22 Bronze Member Join Date: May 2009 Location: India Posts: 91 PC Experience: Some Experience	re: Potential Dell customers in Asia Pacific heed Fresh update...the icon is still popping up in the taskbar, inspite of uninstalling the drivers. Bleh :\|

05-18-2009	#19
Pancake Senior Security Analyst Join Date: Jun 2006 Location: Victoria, Australia Posts: 6,862 PC Experience: Elite PC Guru	re: Potential Dell customers in Asia Pacific heed Lets see if there is any malware. Please download Malwarebytes' Anti-Malware from one of these places: http://www.majorgeeks.com/Malwarebyt...are_d5756.html Malwarebytes Anti-Malware - Reviews and free Malwarebytes Anti-Malware downloads at Download.com Double Click mbam-setup.exe to install the application. If it will not run make a copy of the MBAM.exe and rename MBAM.exe to xxx.exe and run that.Keep the genuine MBAM.exe as we may need to run that later as is. * Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select "Perform Quick Scan", then click Scan. * The scan may take some time to finish,so please be patient. * When the scan is complete, click OK, then Show Results to view the results. * Make sure that everything is checked, and click Remove Selected. * When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note) * The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. * Copy&Paste the entire report in your next reply along with a fresh HijackThis log. PLEASE NOTE: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes. Once that Malwarebytes' Anti-Malware is done removing the malware and you have rebooted the computer, browse around and see if you are still having that problem. __________________ An Australian Member of and My real name is Eddy

05-19-2009	#20
annihilate22 Bronze Member Join Date: May 2009 Location: India Posts: 91 PC Experience: Some Experience	re: Potential Dell customers in Asia Pacific heed Originally Posted by Pancake Lets see if there is any malware. Please download Malwarebytes' Anti-Malware from one of these places: \|MG\| Malwarebytes Anti-Malware 1.12 Malwarebytes Anti-Malware - Reviews and free Malwarebytes Anti-Malware downloads at Download.com Double Click mbam-setup.exe to install the application. If it will not run make a copy of the MBAM.exe and rename MBAM.exe to xxx.exe and run that.Keep the genuine MBAM.exe as we may need to run that later as is. * Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select "Perform Quick Scan", then click Scan. * The scan may take some time to finish,so please be patient. * When the scan is complete, click OK, then Show Results to view the results. * Make sure that everything is checked, and click Remove Selected. * When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note) * The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. * Copy&Paste the entire report in your next reply along with a fresh HijackThis log. PLEASE NOTE: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes. Once that Malwarebytes' Anti-Malware is done removing the malware and you have rebooted the computer, browse around and see if you are still having that problem. Pancake, i think you've forgotten i already posted the log (check post #10-HijackThis and 12#-Malwarebytes). In my knowledge, i suppose you've already checked it. I've followed all the pre-work steps and the other instructions too, any new leads on the problem?

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