Hi.

My PC's being acting a bit strange recently:

(i) when opening Firefox for the first time, two "SetUp" tabs appear in the taskbar for a second or two, then they disappear;

(ii) sometimes I can't access the internet radio stations that I often listen to;

(iii) sometimes when I close a window the taskbar tab disappears but the window does not.

I'd really appreciate some advice and have included log files as recommended.

Thanks.

Attached Files

	extra.txt (15.7 KB, 1 views)
	hijackthis.log (9.9 KB, 3 views)
	main.txt (19.2 KB, 0 views)

log looks clean. You can fix this using hijackthis; just place a tick by it and then click 'fix checked':

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (file missing)

let's look a little deeper and run an online scan:

Using Internet Explorer, visit Free Virus Scan - Kaspersky Lab

Answer Yes, when prompted to install an ActiveX component.

• The program will then begin downloading the latest definition files.
• Once the files have been downloaded click on NEXT
• Locate the Scan Settings button & configure to:
  • Scan using the following Anti-Virus database:
    • Extended
  • Scan Options:
    • Scan Archives
    • Scan Mail Bases
• Click OK & have it scan My Computer
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply
• Turn off the real time scanner of any existing antivirus program while performing the online scan

Thanks,

v

Thanks for taking the time to answer.

Have followed your instructions and included report as advised.

Hmmm. The 'report' turned out to be a load of HTML code!

"Your file of 207.6 KB bytes exceeds the forum's limit of 146.5 KB for this filetype"

I'll scan again!

just copy it into notepad; you may have to copy it to word first as unformatted text (edit > paste special), but that will cut the size down dramatically.

I would like to see the original if at all possible; if not, we can move on.

Thanks,

v

Test.

Forgive me I'm a luddite when it comes to computers.

I did a second scan.

Same thing, a dozen or so infected files / problems.

I clicked button "Save Report As.."

Same as last time - a big HTML file that's too big to attach!

I'm lost???