Please download HijackThis to your desktop..
http://www.trendsecure.com/portal/en...HJTInstall.exe
Alternate link
http://download.bleepingcomputer.com...HJTInstall.exe
This program will help us determine if there are any spyware/malware on your computer. Double-click on the file you just downloaded.
Click on the "Unzip" button to install. It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis
Upon install, HijackThis should open for you.
Should it not open, navigate to C:\Program Files\Trend Micro\HijackThis and double click on HijackThis.exe
1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Post the hijackthis.log file here. Do not fix anything in HijackThis since they may be harmless.
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Download
Combofix from any of the links below, and save it to your desktop. For further information regarding this download you can see this on this
Information Page
Link 1
Link 2
Link 3
**Note: It is important that it is saved directly to your desktop**
1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Double click on
combofix.exe & follow the prompts.
- When finished, it will produce a report for you.
- Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall
Caution...Never run and remove files using ComboFix without being supervised by a security analyst.