Hello,

I am a new subscriber, and having read some of the posts in this forum, I've decided to submit a startup log. I have some of the same issues that Keller130 is having, with the exception of porn site pop-ups/redirects. I too use symantec products, and cannot access the site. My laptop is running slower than anything and IE will not navigate to requested sites. One thing in noticed is that and extra Free PC Help : PC Help Forum.com is getting added if I try to type in an address.

Any suggestions would be greatly appreciated.

Todd

Attached Files

startuplist.txt (9.2 KB, 2 views)

Please download HijackThis to your desktop.. http://www.trendsecure.com/portal/en...HJTInstall.exe
Alternate link
http://download.bleepingcomputer.com...HJTInstall.exe
This program will help us determine if there are any spyware/malware on your computer. Double-click on the file you just downloaded.
Click on the "Unzip" button to install. It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis
Upon install, HijackThis should open for you.
Should it not open, navigate to C:\Program Files\Trend Micro\HijackThis and double click on HijackThis.exe
1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Post the hijackthis.log file here. Do not fix anything in HijackThis since they may be harmless.

==========================


Download SDFix from here and save it to your desktop.

Please then reboot your computer in Safe Mode by doing the following :
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, a menu with options should appear;
Select the first option, to run Windows in Safe Mode, then press "Enter".
Choose your usual account.
In Safe Mode, right click the SDFix.zip folder and choose Extract All,
Open the extracted folder and double click RunThis.bat to start the script.
Type Y to begin the script.
It will remove the Trojan Services then make some repairs to the registry and prompt you to press any key to Reboot.
Press any Key and it will restart the PC.
Your system will take longer that normal to restart as the fixtool will be running and removing files.
When the desktop loads the Fixtool will complete the removal and display Finished, then press any key to end the script and load your desktop icons.
Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
(Report.txt will also be copied to Clipboard ready for posting back on the forum).
Finally paste the contents of the Report.txt back on the forum.

=========================================

This will help to identify malware on your system.
Please download Combofix from any of these locations:
Here
or
Here
Save ComboFix to the desktop and please ensure that you disable realtime security/virus programs that monitors your PC while CF is running.
1. Double click on combo.exe & follow the prompts.
2. When finished, it will produce a logfile located at C:\ComboFix.txt.
3. Copy and Paste the contents of that log in your next reply with a new hijackthis log. Do not use Code or html unless asked for.
Note: Do not mouseclick combofix's window while it is running. That may cause your system to stall/hang.

Thanks Pancake, I will give these steps a shot and load the requested text files. Appreciate the help!
Todd

Hello tmh, any update on the issue so that Pancake can help you?