I have a HP computer with os Windows XP. I use IE & Fire-fox.Lately my computer keeps freezing up. It also is very slow, too. How would i go about seeing what's wrong & speeding my computer back up. I already ran a virus scan with Trend Micro PC-Cillin anti-virus. it was clean. I also ran CCleaner. I also ran Webroot Window Washer.Webroot Spy-Sweeper. So what should i do next? Also my computer won't let me turn it off with the power button. I have to unplug it to restart when it freezes.What do i need to check to see if i have the right setting for the power button?
Thanks

Suggest you click on the Pre-Work link in my signature area and follow the directions you'll find there.

Hello Charmedangyl,

To use your power button to turn the unit off, try holding it down for about 10 seconds. That should work no problem.

As far as your unit freezing up, there may be a variety of reasons for this.

If following the intstructions on the pre-work link doesn't help then this would be my order of things to try:

1. Open your case and dust out the unit. Especially around the heatsink, fans, and through your power supply. Get some canned air and have a vacuum ready. Lots of dust can cause electrical problems.

2. Click my Memtest86 link then download and run Memtest86. Burn the ISO to a disk and then boot to the disk. It will start automatically. This is a free tool to test your memory for errors. Also, try reseating your memory. Just take it out and put it back in.

3. If you're still having freezing problems, try running chkdsk (Start button -> Run -> type chkdsk /f /r hit enter -> type Y and hit enter when the command prompt window opens -> reboot your computer) Then after chkdsk runs you can also try running a hard drive diagnostic. Find the manufacturer of your hard drive then go to their website and download (should be free) their diagnostic tool. That will test the integrity of the hard drive.

4. If you're still having freezing problems, I would suspect either malicious software (which I doubt since you ran TM and Webroot and followed the pre-work) or you have a faulty component. To check for faulty hardware, just remove each piece of hardware (modems, network cards, video cards if you can use on-board video, etc.) Then basically just replace each piece of hardware one at a time and run the computer for a while to see if you still have freezing problems. This might also help if one of your cards is just unseated and you just need to reseat it.

If none of that solves the issue, then I would suspect a faulty motherboard or possibly a power supply issue.

Hope that helps!

Thanks, i will start my pre-work!

ok, like i said my computer keeps freezing up. I have windows xp Operating System. Use ie & firefox. I have to unplug my computer to restart it, because it won't let me turn it off.i hit control, alt & delete and won't end programs.here are my prework logs. I did everything you asked me to on AVG scan, but couldn't save a log. I also did a webroot spy sweeper scan and it was also clear. here are the logs.

Attached Files

	SUPERAntiSpyware Scan Log - 08-18-2007 - 20-48-23.log (460 Bytes, 1 views)
	SUPERAntiSpyware Scan Log - 08-20-2007 - 14-53-35.log (464 Bytes, 1 views)
	hijackthis.log (13.8 KB, 1 views)

Moving tread to the HiJackThis forum for analysis.

Charmedangyl, please run HijackThis and place a checkmark by the following entries:
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O15 - Trusted Zone: http://*.trymedia.com (HKLM)

Close all other windows except HijackThis and press "Fix Checked". Then close HijackThis.


Please follow Wadd's advice:
http://www.pchelpforum.com/hijackthi...tml#post212750