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[Fixed] Hijackthis! Logs - [Answered] RegCreateKeyEx Failed: code 5 posted in the Security & Safety forums; Hello, I am new to this forum but hoping I came to the right place. My computer recently was acting up, and I suspected a virus was the case. I ...

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  #1  
Old 07-31-2007
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Question [Answered] RegCreateKeyEx Failed: code 5

Hello, I am new to this forum but hoping I came to the right place.

My computer recently was acting up, and I suspected a virus was the case. I installed a trial version of Kaspersky Anti-Virus and it found and deleted 2 backdoor Trojans. Everything seemed back to normal for a few days, now out of no where, the PC will just restart and the latest problem has been an error message I am getting while trying to install a program called "Driver Genius 2007" - I run the .exe and it goes all the way through setup, then fails with the following message:

Error creating registry key: HKEY_LOCAL_MACHINE\SOftware\Microsoft\WIndows\Cure ntVersion\Uninstall\Driver Genius Professional Edition_2007_is1

RegCreateKeyEx failed; code 5.
Access is Denied

I went into the admin setting and ran regedit32, allowed settings in the admin and current user panel, and it still is doing the same thing. Any help would be great.

I really dont want to have to f-disk and reinstall windows, but if that's the case, could anyone reccomend a good way to clone my hard drive before I do so?


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Old 07-31-2007
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to PCHF.

Please click on the PreWork in my signature area and follow the directions found there.

Good Luck...


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Old 07-31-2007
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Gandalf, Thanks I am going through it all now but I have one problem... when I boot up in Safe Mode the screen is twice the size of my monitor, so I cant access all the options in AVG. I tried adjusting the monitor display in normal mode and it still is the same when I boot up in safe mode, without any possibilities of changing the screen size.


Edit* I managed to get things to work ok despite the oversized display in safe mode.



Last edited by Scorpios; 07-31-2007 at 06:08 PM.
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Old 07-31-2007
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Ok, I went through the pre-work instructions. Attatched are my logs from the scans.
Attached Files
File Type: log hijackthis.log (8.7 KB, 2 views)
File Type: txt Report-Scan-20070731-184954.txt (25.8 KB, 0 views)
File Type: log SUPERAntiSpyware Scan Log - 07-31-2007 - 19-53-33.log (2.8 KB, 0 views)


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Old 07-31-2007
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Upon finding problems with safe mode display being too large, I attempted to update the driver from the intel website. The result was a driver that wouldnt work, and getting access denied errors when trying to reinstall or roll back the old driver. I went into the emachines live chat and authorized remote acces to my pc, they did the same things I have tried (disabling the devices in hardware manager), rebooted my pc, and it was still messed up. I restarted again, and all the problems seemed to be fixed, including getting access denied errors I was originally getting when I started this thread.

I am still scratching my head over this, as to how they fixed everything by just changing some hardware driver settings... but at least things are back to normal for now it seems.


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Old 08-01-2007
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Originally Posted by Scorpios
Upon finding problems with safe mode display being too large, I attempted to update the driver from the intel website. The result was a driver that wouldnt work, and getting access denied errors when trying to reinstall or roll back the old driver. I went into the emachines live chat and authorized remote acces to my pc, they did the same things I have tried (disabling the devices in hardware manager), rebooted my pc, and it was still messed up. I restarted again, and all the problems seemed to be fixed, including getting access denied errors I was originally getting when I started this thread.

I am still scratching my head over this, as to how they fixed everything by just changing some hardware driver settings... but at least things are back to normal for now it seems.
Security...even though Scorpios says his computer is back to normal, I think the logs should be check.

Moving this thread to the HiJackThis! forum

Thanks...


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  #7  
Old 08-02-2007
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Yes, I would like to know if everything is ok on my PC. Although most things seem to be acting normal, now when I try to install Zone Alarm, I keep getting an error message saying I need to do so from an Administrator account, which my normal login SHOULD be.
Thanks.



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