Hello.

I have a big problem. After downloading some movie files with a program called Limewire pro,my computer suddenly started to go very slow, so I barely could move the mouse.

To solve this problem , I ran the windows recovery tool (to turn my computer back in time). This problem occured in the beginning of june , and i used this program to go back to around april. This solved this problem , because my computer started to work at normal speed, but then i noticed afterwards, that many programs doesnt work as they should.

I have for example microsoft office, when i try to run microsoft word , it hang up at where It shows the screen with the word logo.

I also tried to uninstall microsoft office, but when i try to do it with the add/remove programs at control panel i just get the message,which says something like this : "An other installation is going on already.Please let it finish before you continue with this one"

I uninstalled norton internet security from the PC before i ran the recovery tool.(when the computer where going really slow, to hopefully make it a bit faster) But it has still an icon on the dekstop and the start menu. when i try to start it up, nothing happends,when i try to uninstall from add/remove programs I get the error message : "the module was not found"

As far I can remember, i think internet explorer worked, but I tried to run updates for windows xp (which is the os iam actually using). I installed IE 7.0, and from the beginning it worked, but suddenly, it started to hang up . it opens where it says "connecting), and then it just hang up with no response.I tried to uninstall it and install it again, but i get the same problem.

Well that are enough examples for now, but what I think is that the problems with these programs mention, looks a bit similar to each other.

I have scanned for spyware wth spybot seach & destroy, and for viruses with an antivirus software called Antivir PersonalEdition classic. They found a few items which i removed.

Do anyone of you have any idea what is wrong? Is those problems caused with the windows recovery tool, or is this problem caused by virus/spyware...?I really need some help! Please.


logfile :

Logfile of HijackThis v1.99.1
Scan saved at 18:11:17, on 23.06.2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Programfiler\Intel\Wireless\Bin\EvtEng.exe
C:\Programfiler\Intel\Wireless\Bin\S24EvMon.exe
C:\Programfiler\Fellesfiler\Symantec Shared\ccSvcHst.exe
C:\Programfiler\Fellesfiler\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
c:\programfiler\fellesfiler\logitech\lvmvfm\LVPrcS rv.exe
C:\Programfiler\AntiVir PersonalEdition Classic\avguard.exe
C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
C:\Programfiler\AntiVir PersonalEdition Classic\sched.exe
C:\Programfiler\Symantec\LiveUpdate\ALUSchedulerSv c.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLCapSvc.exe
C:\Programfiler\Fellesfiler\Symantec Shared\ccSvcHst.exe
C:\Program Files\Acer\Acer Arcade\Kernel\CLML_NTService\CLMLServer.exe
C:\Program Files\Acer\Acer Arcade\Kernel\CLML_NTService\CLMLService.exe
C:\Programfiler\Fellesfiler\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Programfiler\Intel\Wireless\Bin\RegSrvc.exe
C:\Programfiler\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe
C:\Programfiler\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLSched.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Acer\Acer Arcade\PCMService.exe
C:\Programfiler\Launch Manager\LaunchAp.exe
C:\Programfiler\Launch Manager\HotkeyApp.exe
C:\Programfiler\Launch Manager\OSDCtrl.exe
C:\Programfiler\Launch Manager\Wbutton.exe
C:\Programfiler\Java\jre1.5.0_10\bin\jusched.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
C:\Acer\Empowering Technology\ePower\ePower_DMC.exe
C:\Acer\Empowering Technology\ePresentation\ePresentation.exe
C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Programfiler\Acer\OrbiCam\CameraAssistant.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\WINDOWS\system32\ElkCtrl.exe
C:\Programfiler\Fellesfiler\Symantec Shared\ccApp.exe
C:\Programfiler\AntiVir PersonalEdition Classic\avgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programfiler\MSN Messenger\MsnMsgr.Exe
C:\Programfiler\DAEMON Tools\daemon.exe
C:\Programfiler\ICQ6\ICQ.exe
C:\Programfiler\DataStudio\PASPortal.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\WINDOWS\system32\MsiExec.exe
C:\Programfiler\Internet Explorer\iexplore.exe
C:\PROGRA~1\NETSCAPE\NETSCAPE\NETSCP.EXE
C:\Documents and Settings\arnfinn\Skrivebord\CLUE\CLUE.EXE
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\system32\rundll32.exe
C:\Documents and Settings\arnfinn\Skrivebord\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://google.icq.com/search/search_frame.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = ICQ.com Search Results
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = VG Nett - Hovedsiden
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://global.acer.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koblinger
R3 - URLSearchHook: ICQ Toolbar - {855F3B16-6D32-4fe6-8A56-BBB695989046} - C:\PROGRA~1\ICQTOO~1\toolbaru.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Programfiler\Yahoo!\Companion\Installs\cpn\yt.d ll
O2 - BHO: XTTBPos00 - {055FD26D-3A88-4e15-963D-DC8493744B1D} - C:\PROGRA~1\ICQTOO~1\toolbaru.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programfiler\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Programfiler\Fellesfiler\Symantec Shared\coShared\Browser\1.5\NppBho.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programfiler\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Programfiler\Fellesfiler\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: WebManager Class - {D5792AA9-D373-4039-8670-2CDAB6A71F15} - C:\Programfiler\BitGrabber\TorrentManager.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\WINDOWS\system32\eDStoolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Programfiler\Yahoo!\Companion\Installs\cpn\yt.d ll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Programfiler\Fellesfiler\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
O4 - HKLM\..\Run: [preload] C:\Windows\RUNXMLPL.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Programfiler\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [AzMixerSel] C:\Programfiler\Realtek\InstallShield\AzMixerSel.e xe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [ntiMUI] C:\Programfiler\NewTech Infosystems\NTI CD & DVD-Maker 7\ntiMUI.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Acer\Acer Arcade\PCMService.exe"
O4 - HKLM\..\Run: [LaunchAp] "C:\Programfiler\Launch Manager\LaunchAp.exe"
O4 - HKLM\..\Run: [LManager] "C:\Programfiler\Launch Manager\HotkeyApp.exe"
O4 - HKLM\..\Run: [CtrlVol] "C:\Programfiler\Launch Manager\CtrlVol.exe"
O4 - HKLM\..\Run: [LMgrOSD] "C:\Programfiler\Launch Manager\OSDCtrl.exe"
O4 - HKLM\..\Run: [Wbutton] "C:\Programfiler\Launch Manager\Wbutton.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programfiler\Java\jre1.5.0_10\bin\jusched. exe"
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe 0
O4 - HKLM\..\Run: [ePower_DMC] C:\Acer\Empowering Technology\ePower\ePower_DMC.exe
O4 - HKLM\..\Run: [Boot] C:\Acer\Empowering Technology\ePower\Boot.exe
O4 - HKLM\..\Run: [Acer ePresentation HPD] C:\Acer\Empowering Technology\ePresentation\ePresentation.exe
O4 - HKLM\..\Run: [eRecoveryService] C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechCameraAssistant] C:\Programfiler\Acer\OrbiCam\CameraAssistant.exe
O4 - HKLM\..\Run: [LogitechVideo[inspector]] C:\Programfiler\Acer\OrbiCam\InstallHelper.exe /inspect
O4 - HKLM\..\Run: [LogitechCameraService(E)] C:\WINDOWS\system32\ElkCtrl.exe /automation
O4 - HKLM\..\Run: [ImageItEncrypt] C:\WINDOWS\system32\ImageItEncrypt.exe
O4 - HKLM\..\Run: [ccApp] "C:\Programfiler\Fellesfiler\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [IS CfgWiz] "C:\Programfiler\Fellesfiler\Symantec Shared\OPC\{31011D49-D90C-4da0-878B-78D28AD507AF}\cltUIStb.exe" /MODULE CfgWiz /GUID {BC8D3EAF-F864-4d4b-AB4D-B3D0C32E2840} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [osCheck] "C:\Programfiler\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [SLOW WIN HIDE WAIT] C:\Documents and Settings\All Users\Programdata\planbashslowwin\gram cast.exe
O4 - HKLM\..\Run: [avgnt] "C:\Programfiler\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Programfiler\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Desktop Weather 3] C:\PROGRA~1\THEWEA~1\The Weather Channel.exe
O4 - HKCU\..\Run: [DAEMON Tools] "C:\Programfiler\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKCU\..\Run: [ICQ] "C:\Programfiler\ICQ6\ICQ.exe" silent
O4 - HKCU\..\Run: [okaypop] C:\DOCUME~1\arnfinn\PROGRA~1\LOVEHE~1\Internet Chic.exe
O4 - HKCU\..\Run: [CyberDefender AntiSpyware] "C:\Programfiler\CyberDefender\AntiSpyware\cdasb4. exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Programfiler\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Acer Empowering Technology.lnk = ?
O4 - Global Startup: PASPortal.lnk = ?
O8 - Extra context menu item: &ICQ Toolbar Search - res://C:\Programfiler\ICQToolbar\toolbaru.dll/SEARCH.HTML
O8 - Extra context menu item: E&xportera till Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programfiler\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programfiler\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Referensinformation - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Programfiler\ICQLite\ICQLite.exe (file missing)
O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Programfiler\ICQLite\ICQLite.exe (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: ICQ6 - {E59EB121-F339-4851-A3BA-FE49C35617C2} - C:\Programfiler\ICQ6\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ6 - {E59EB121-F339-4851-A3BA-FE49C35617C2} - C:\Programfiler\ICQ6\ICQ.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programfiler\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programfiler\Messenger\msmsgs.exe
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://eu-housecall.trendmicro-europ...vex/hcImpl.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by107fd.bay107.hotmail.msn.co...s/MsnPUpld.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Memory Check Service (AcerMemUsageCheckService) - Acer Inc. - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
O23 - Service: AntiVir PersonalEdition Classic Planer (AntiVirScheduler) - Avira GmbH - C:\Programfiler\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - Avira GmbH - C:\Programfiler\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Automatisk LiveUpdate-planlegging - Symantec Corporation - C:\Programfiler\Symantec\LiveUpdate\ALUSchedulerSv c.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Programfiler\Fellesfiler\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Programfiler\Fellesfiler\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLSched.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Programfiler\Fellesfiler\Symantec Shared\ccSvcHst.exe" /h cltCommon (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\VAScanner\comHost.exe
O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program Files\Acer\Acer Arcade\Kernel\CLML_NTService\CLMLServer.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Programfiler\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Programfiler\Fellesfiler\InstallShield\Driver\1 1\Intel 32\IDriverT.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Programfiler\Norton Internet Security\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Logitech Process Monitor (LVPrcSrv) - Logitech - c:\programfiler\fellesfiler\logitech\lvmvfm\LVPrcS rv.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Programfiler\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Programfiler\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Programfiler\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\AppCore\AppSvc32.exe

Hello, and welcome to PCHF.

I would love to help you, but can you please visit the Prework link in my signature and download both AVG Anti-Spyware and SUPERAnti-Spyware. Run a scan with each of them, before posting the logs in your reply.



Meanwhile, please uninstall BitGrabber from your system. This is from Cash4Downloads, an adware distribution network. Bitgrabber installs adware/spyware to your system after installation.

I tried to download the program called Superantispyware,but when i try to start the installation I get the following error message :

"Error 1500.Another installation is in progress. You must complete that istallation before continuing this one."

this is very similar to my other programs. What can I do??

Restart your computer, and try again.