Hi again

It has been a while since I last had a problem thankfully but right now my pc keeps freezing and AVG keeps finding a trojan downloader generic3.

What steps should I take in the fist place please ?

Ok, go for the Pre-Work link below in my signature. Work thru the tasks and post the logs back here.

yup, what he said......be more than happy to peruse you log thereafter.

thanks,

v

I'm having real problems.I have done all the other pre-check tasks but :
1) If I try to run spysweeper in safe mode I get a message saying that the installation has errors
2) 'Every time I try to run spysweeper in normal mode it hangs the computer. I have cut and pasted these from the information box before the pc hangs and I'm going to try and complete this and send it to you before it goes again
3) I don't get the option to save the AVG report after I run a scan. Do I need to uninstall it and re-install it with some special options checked ?
4) I've attached my HJT log anyway (I think)

Cheers
Mike
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[IMG]file:///C:/DOCUME%7E1/Mike/LOCALS%7E1/Temp/moz-screenshot.jpg[/IMG][IMG]file:///C:/DOCUME%7E1/Mike/LOCALS%7E1/Temp/moz-screenshot-1.jpg[/IMG]

Spysweeper :
Adware found: command
Adware found: purityscan
Adware found: maxifiles
Adware found: coolwebsearch (cws)
Spy Cookie found: 2o7.net cookie
Spy Cookie found: bs.serving-sys cookie
Spy Cookie found: questionmarket cookie
Spy Cookie found: serving-sys cookie

HJT log in this one I hope

Attached Files

hijackthis.log (11.1 KB, 2 views)

here, let's try this with avg:

First download AVG Anti-Spyware from HERE and save that file to your desktop.
This is a 30 day trial of the program. After the trial period, the scanner will continue to work, and you will still be able to receive updates; however, certain advanced setting will no longer be available unless purchsased

1. Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program.
2. Once the setup is complete you will need run AVG Anti-Spyware and update the definition files.
3. On the main screen select the icon "Update" then select the "Update now" link.
   • Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
4. Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
5. Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
6. Under "Reports"
   • Select "Automatically generate report after every scan"
   • Un-Select "Only if threats were found"

Close AVG Anti-Spyware, Do Not run a scan just yet, we will shortly.

1. Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.
   IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning, it may interfere with the scanning proccess:
2. Lauch AVG Anti-Spyware by double-clicking the icon on your desktop.
3. Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
4. AVG Anti-Spyware will now begin the scanning process, be patient this may take a little time.
   Once the scan is complete do the following:
5. If you have any infections you will prompted, then select "Apply all actions"
6. Next select the "Reports" icon at the top.
7. Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
8. Close AVG Anti-Spyware and reboot your system back into Normal Mode and post the results of the AVG Anti-Spyware report scan.

thanks,

v