Ok i am working on trying to help out a friend he has a emachines t3265. The problem is it will not connect to the net regardless of what you do it keeps saying Acquiring Network Address constantly. I have tried uninstalling and reinstalling the driver the ethernet port itself is built onto the motherboard, I tried a extra network pci card i have and know is good and still did the same thing to it. It started this at his house and is doing the same thing at my place too so i know its not the modem or cables. There was a virus on it i removed the filename was called nail.exe. but still nothing i ran a hijack this log here is the log if anyone can see anything i might have missed. Also the Wan miniport the last item on the log I have tried to remove and keep coming back thought that might be part of the problem. Any help would be greatly appreicated thanks!


Logfile of HijackThis v1.99.1
Scan saved at 12:58:33 PM, on 4/18/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\CHARTE~1\backweb\3528733\Program\SERVI C~1.EXE
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsgk32st.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\FSGK32.EXE
C:\Program Files\Charter High-Speed Security Suite\backweb\3528733\program\fsbwsys.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FSMA32.EXE
C:\Program Files\Charter High-Speed Security Suite\Common\FSMB32.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\slserv.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fssm32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FCH32.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Charter High-Speed Security Suite\Common\FAMEH32.EXE
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsqh.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsrw.exe
C:\Program Files\Charter High-Speed Security Suite\FSPC\fspc.exe
C:\Program Files\Charter High-Speed Security Suite\FWES\Program\fsdfwd.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsav32.exe
C:\WINDOWS\zHotkey.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\Program Files\eM\Bay Reader\Shwicon2k.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Lexmark X5100 Series\lxbabmgr.exe
C:\Program Files\Lexmark X5100 Series\lxbabmon.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FSM32.EXE
C:\Program Files\Charter High-Speed Security Suite\FSGUI\ispnews.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\PROGRA~1\CHARTE~1\ANTI-S~1\fsaw.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\Charter High-Speed Security Suite\FSGUI\fsguidll.exe
C:\Program Files\Charter High-Speed Security Suite\backweb\3528733\Program\fspex.exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\Microsoft Broadband Networking\MSBNTray.exe
C:\Program Files\QUICKENW\QWDLLS.EXE
K:\hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = InnoVia MLS: Mid-Ohio Valley MLS Board of REALTORS®
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = eMachines Computers
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = eMachines Computers
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [showicon2k] C:\Program Files\\eM\Bay Reader\Shwicon2k.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [Lexmark X5100 Series] "C:\Program Files\Lexmark X5100 Series\lxbabmgr.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\Charter High-Speed Security Suite\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\Charter High-Speed Security Suite\TNB\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [F-Secure Startup Wizard] "C:\Program Files\Charter High-Speed Security Suite\FSGUI\FSSW.EXE" /reboot
O4 - HKLM\..\Run: [News Service] "C:\Program Files\Charter High-Speed Security Suite\FSGUI\ispnews.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NVMCTRAY.DLL,NvTaskbarInit
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Billminder.lnk = C:\Program Files\QUICKENW\BILLMIND.EXE
O4 - Global Startup: Charter High-Speed Security Suite.lnk = C:\Program Files\Charter High-Speed Security Suite\backweb\3528733\Program\fspex.exe
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\Palm\Hotsync.exe
O4 - Global Startup: Microsoft Broadband Networking.lnk = ?
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\QUICKENW\QWDLLS.EXE
O8 - Extra context menu item: &Block this popup - C:\Program Files\Charter High-Speed Security Suite\Anti-Spyware\blockpopups.htm
O8 - Extra context menu item: Ebates. - file://C:\Program Files\EbatesMoeMoneyMaker4\ebatessmmm\ebatestmmm\e bmmC0.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Web Filter - {200DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: Web Filter - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra button: IE Shield - {300DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\Charter High-Speed Security Suite\Anti-Spyware\ieshield.dll
O9 - Extra 'Tools' menuitem: IE Shield... - {300DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\Charter High-Speed Security Suite\Anti-Spyware\ieshield.dll
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O23 - Service: Charter High-Speed Security Suite (BackWeb Plug-in - 3528733) - BackWeb Technologies Inc. - C:\PROGRA~1\CHARTE~1\backweb\3528733\Program\SERVI C~1.EXE
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsgk32st.exe
O23 - Service: FSBWSYS - F-Secure Corp. - C:\Program Files\Charter High-Speed Security Suite\backweb\3528733\program\fsbwsys.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\Charter High-Speed Security Suite\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure HTTP Server (fshttps) - F-Secure Corporation - C:\Program Files\Charter High-Speed Security Suite\FSPC\fshttps\fshttps.exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\Charter High-Speed Security Suite\Common\FSMA32.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - Unknown owner - C:\WINDOWS\wanmpsvc.exe (file missing)

Ok, I'll move your thread to the HJT section. We'll wait for the experts opinions and then react accordingly with other suggestions if appropriate.

just thought i would check in and see if anybody has any idea for this yet

Hmmm...bumped

hi brownsfan, sorry for the delay...missed it first time through.

You've got a few nasties in there, nothing too incredibly serious. Let's see if we can't get rid of a few here:

First download AVG Anti-Spyware from HERE and save that file to your desktop.
This is a 30 day trial of the program. After the trial period, the scanner will continue to work, and you will still be able to receive updates; however, certain advanced setting will no longer be available unless purchsased

1. Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program.
2. Once the setup is complete you will need run AVG Anti-Spyware and update the definition files.
3. On the main screen select the icon "Update" then select the "Update now" link.
   • Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
4. Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
5. Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
6. Under "Reports"
   • Select "Automatically generate report after every scan"
   • Un-Select "Only if threats were found"

Close AVG Anti-Spyware, Do Not run a scan just yet, we will shortly.

1. Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.
   IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning, it may interfere with the scanning proccess:
2. Lauch AVG Anti-Spyware by double-clicking the icon on your desktop.
3. Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
4. AVG Anti-Spyware will now begin the scanning process, be patient this may take a little time.
   Once the scan is complete do the following:
5. If you have any infections you will prompted, then select "Apply all actions"
6. Next select the "Reports" icon at the top.
7. Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
8. Close AVG Anti-Spyware and reboot your system back into Normal Mode and attach the results of the AVG Anti-Spyware report scan and a new hjt log as .txt files.

Thanks,




v