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My mom's computer has recently been slowed down really badly. It used to be fairly fast, but all of a sudden tons of pop-ups started showing up, the computer started restarting, and it kept directing them to buying Spyware Soldier and Spyware Knight (I think those were the names). I got rid of them by Add/Remove programs, or so I hope.

Well the computer only has Service Pack 1 and most of the spyware programs I ran on my own computer need Service Pack 2. Anytime I tried to upgrade to Service Pack 2, it wouldn't let me and it would stop the automatic updates.

I tried Spybot, but it only loads and lasts a second before closing. The same has happened to CCleaner. I ran the AVG scan and it lasted two hours, and before I could get a log it restarted. The same thing happened with CounterSpy. Webroot Spysweeper worked for me, as did HijackThis. Thanks in advance for any help that you give me.

Hi

As you are not running Service Pack 2. Please save and run the download.It will copy the results to your clipboard. Will you copy and paste them back here please.
http://go.microsoft.com/fwlink/?linkid=52012
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Please download VundoFix.exe to your desktop.

• Double-click VundoFix.exe to run it.
• Put a check next to Run VundoFix as a task.
• You will receive a message saying vundofix will close and re-open in a minute or less. Click OK
• When VundoFix re-opens, click the Scan for Vundo button.
• Once it's done scanning, click the Remove Vundo button.
• You will receive a prompt asking if you want to remove the files, click YES
• Once you click yes, your desktop will go blank as it starts removing Vundo.
• When completed, it will prompt that it will shutdown your computer, click OK.
• Turn your computer back on.
• Please post the contents of C:\vundofix.txt and a new HiJackThis log.

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Please download Combofix (http://download.bleepingcomputer.com/sUBs/combofix.exe) to your desktop:
Double-click combofix.exe & follow the prompts.
When finished, it shall produce a log for you. Post that log in your next reply.

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall.

Paste the results here along with the ComboFix log,Clipboard and a new HJT log as well as the vundofix.txt.

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