Hey guys, Just did a scan using AVG and i came up with 4 infected files. I can't ged rid of them.

Anyone think they can help, priciate it.

As you probably know Bucket, one of the Security Team will be with you asap.
Hang on in there mate.

Hi
I dont see any sign of malware in your log...what files are they that you cant remove ?


Please download DrWeb-CureIt & save it to your desktop. DO NOT perform a scan yet.
Reboot your computer in "SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".
Scan with DrWeb-CureIt as follows:

• Double-click on drweb-cureit.exe to start the program. An "Express Scan of your PC" notice will appear.
• Under "Start the Express Scan Now", Click "OK" to start. This is a short scan that will scan the files currently running in memory and when something is found, click the Yes button when it asks you if you want to cure it.
• Once the short scan has finished, Click Options > Change settings
• Choose the "Scan tab" and UNcheck "Heuristic analysis"
• Back at the main window, click "Select drives" (a red dot will show which drives have been chosen)
• Then click the "Start/Stop Scanning" button (green arrow on the right) and the scan will start.
• When done, a message will be displayed at the bottom advising if any viruses were found.
• Click "Yes to all" if it asks if you want to cure/move the file.
• When the scan has finished, look if you can see the icon next to the files found. If so, click it, then click the next icon right below and select "Move incurable".
  (This will move it to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if it can't be cured)
• Next, in the Dr.Web CureIt menu on top, click file and choose save report list.
• Save the DrWeb.csv report to your desktop.
• Exit Dr.Web Cureit when done.
• Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
• After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

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Download " SUPERAntiSpyware Free Edition" from this link:
SUPERAntiSpyware.com - Downloads

Install and update the scanner.
Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.
Start the scanner, click "Scan your computer", mark the drives that you want to scan (in the left window). Select "Perform Complete Scan" (in the right window). Click "next"
The scanner will now start to scan. As soon as it has finished, you should mark everything that is found, and let the scanner fix it.
Reboot your computer. After reboot, open the scanner again. Click "preferences"-> "stastics/logs". Mark the log. Click "View log", and copy the content of this log into your next reply.