hi LGW, its true I didn't say that much about the problem the pc was having.
Basically it is very very slow and my husband told me what to do and where to look for help.this is the report after the AVG deleted the intruders. Report-Scan-20070116-172258.txt

the simantec stuff....my husband says that there was something like that long time ago but they uninstalled it.for antivirus there is AVG "the free one" for firewall there is the windows one.

I hope this can help you help me with this matter.

many thanks

Anna

Hi Anna,

OK, make your husband read the article too.

Seriously though, AVG is not an antivirus program, it is an anti Spyware program. The article explains that you should have one of each running, but only one of each. I use Avast, it is very reliable, and it's FREE!

I would also recommend that you upgrade the firewall, as the Windows firewall is not particularly effective. The article lists several excellent free firewalls as well.

There was really very little in the way of infections on the PC, which leads me to beleive that there is some maintenance that needs to be done, as well as a thorough registry cleaning.

Please download RegSupremePro from my signature. Run the cleaning program from the PreWork again, then run RSP. It will want to make a backup of your cache, let it. Click on the Registry Cleaner tab, and choose Aggressive. When it has finished, click on Select, and choose All. Click on Fix, and let it fix everything that it finds. Reboot the PC.

Next, right-click on My Computer, click on Manage, Storage, Disk Defragmenter. Click on Analyze, then Defragment. Reboot the PC.

If your sister has her Operating System CD, I would also run this useful utility, just to make sure that there are no damaged or missing system files. With the CD in the drive, click on Start, Run, and type, sfc /scannow , then hit Enter. It is extremely important that you type the command exactly with the space between sfc and the /.

Please let us know if this improves the PCs performance. Looking forward to your reply,

TTFN

LGW

Edit: I forgot to address the Symantec issue, please hold on for a second

Hey Anna,

I forgot to address the excess Symantec traces issue. Please go to Add/Remove Programs, and make sure that there is nothing listed under Norton, Symantec, UpdateLive, or Security Suite.

Fix the following in HijackThis, close out, then rerun an HJT log in order to make sure that the entries are gone.

Then go ahead, and follow the instructions in my previous post. Looking forward to your reply,

TTFN

LGW

Thank you very much for all your help,I am going to do everything and I will come back to you as soon as I finish.

regards
Anna

Hi LGW, here I am after a long day working at the comp. I did every thing you've suggested,the highjackthis thing,the symantec thing, all the prework,I have Defragmented the Disk, I did the "sfc /scannow" thing.A the end of all I had the pc checked via the internet ( PANDA ) and this is the result:
Activescan.txt

By the way what do you mean with "AVG is not an antivirus program"? here it says AGV anti virus free edition!!

Thank you again and again.

Anna

I guess LGW was feeling sleepy then. She probably was thinking along the lines of AVG Anti-spyware:
AVG Free Advisor: AVG Anti-Spyware Free

AVG Anti-virus is of course, a different thing.

obviosly with all the work you all do, it is normal to make mistakes!!!
Any news about my activescan log?

Thanks

Anna