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[Fixed] Hijackthis! Logs - [Fixed] Help My Mom! posted in the Security & Safety forums; Thanks to you all my computer is running great.But my moms computer isn't.She keeps getting pop-ups and her computer is running slow.I would be glad if you could help me ...

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Old 06-22-2006   #1
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Default [Fixed] Help My Mom!

Thanks to you all my computer is running great.But my moms computer isn't.She keeps getting pop-ups and her computer is running slow.I would be glad if you could help me solve her problem.I have included a HJT Log.
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File Type: log hijackthis.log (9.3 KB, 5 views)
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Old 06-23-2006   #2
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Hi


I take it you have not run the Ewido scan...As there is now a new version of Ewido out,please carry out these instructions.



Download Ewido Anti-Malware
  • Install Ewido Anti-Malware
  • Double-click the icon on Desktop to launch Ewido
You will need to update Ewido to the latest definition files.
  • On the top of the main screen click Shield
  • Click the word active to change it to inactive
  • On the top of the main screen click Update.
  • Then click on Start Update. The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update Ewido. When you have finished updating, EXIT Ewido.
Please reboot your computer into Safe Mode. To boot into Safe Mode, please restart your computer. Tap F8 before Windows loads. Select Safe Mode on the screen that appears.
  • In Safe Mode,run Ewido.
  • Click Scanner
  • Click on the Scan tab
  • Click Complete System Scan to begin scanning.
  • When the scan is complete click Recommended Action and change it to Quarantine
  • Then click Apply all actions
Once finished, click the Save report button, then click Save Report As. This will create a text file.
Make sure you know where to find this file again (like on the Desktop).
Restart back into Normal Mode.
Please perform another scan with Hijack This, and then post back with a copy of the Ewido log and the new HijackThis log.
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Old 06-23-2006   #3
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OK I did what you said. Here are the new logs.
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File Type: log hijackthis.log (9.3 KB, 3 views)
File Type: txt Scan report_20060623.txt.txt (1.6 KB, 3 views)
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Old 06-24-2006   #4
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Just this one to remove.

Go to Start/Settings/Control Panel/Add Remove/ and uninstall Starware.



Have "Hijack This" fix all the following items in the list below by placing a check in the appropriate boxes.Confirm that you have only the listed ones checked, then press <Fix checked> and Close HJT.


R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://as.starware.com/dp/search?x=w...QNtNCtCk8yS8f4=

Post a new HJT log when done
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Old 06-24-2006   #5
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Starware wasn't under Add Remove. But I did delete what you said in HJT.Here is the new log.
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File Type: log hijackthis.log (8.8 KB, 2 views)
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Old 06-25-2006   #6
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Yes that all looks fine now.No problems.

..........however....

It is very important not only to keep Sun Java up to date but also to remove older versions which have security holes and can be exploited by malware such as Vundo .
Please follow the steps to remove older version Java components
1. Close any open programs you may have running, especially your web
browser
2. Click Start > Control Panel
* Depending on your OS or configuration, you may have to click Start
> Settings > Control Panel
3. Open Add or Remove Programs
* If you have Windows 98 or Windows 2000, open Add/Remove Programs
4. Click once on any item listing Java Runtime Environment in the name
* Not every version of Java will begin with "Java" so be sure to read each entry in the list
5. Click the Remove or Change/Remove button
6. Follow steps 4 and 5 as many times as necessary to remove all versions of Java. ** If you are asked to reboot at any point during the uninstallations, please do so. Then go back to Add/Remove and continue with the removals.
7. Next, navigate to and delete:
  • C:\Program Files\Java <<<<<<this folder if found
8. Reboot your PC once all Java components have been removed.
9. Proceed with reinstalling Java by going to This site and downloading the latest version ( Version 5.0 Update 7 ) from the website.
Save it, do not run it.
When the download is complete, close the browser and install it.
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Old 06-29-2006   #7
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Finished.Sorry I took so long to respond.Thanks for helping her computer is much better than before.
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