Thanks to you all my computer is running great.But my moms computer isn't.She keeps getting pop-ups and her computer is running slow.I would be glad if you could help me solve her problem.I have included a HJT Log.
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| [Fixed] Hijackthis! Logs - [Fixed] Help My Mom! posted in the Security & Safety forums; Thanks to you all my computer is running great.But my moms computer isn't.She keeps getting pop-ups and her computer is running slow.I would be glad if you could help me ... |
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#1 |
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Bronze Member
![]() Join Date: Mar 2006
Posts: 25 PC Experience: Beginner
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#2 |
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Senior Security Analyst
![]() Join Date: Jun 2006
Location: Victoria, Australia
Posts: 8,297 PC Experience: Elite PC Guru
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Hi
I take it you have not run the Ewido scan...As there is now a new version of Ewido out,please carry out these instructions. Download Ewido Anti-Malware
Please reboot your computer into Safe Mode. To boot into Safe Mode, please restart your computer. Tap F8 before Windows loads. Select Safe Mode on the screen that appears.
Make sure you know where to find this file again (like on the Desktop). Restart back into Normal Mode. Please perform another scan with Hijack This, and then post back with a copy of the Ewido log and the new HijackThis log.
__________________
![]() My real name is Eddy
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#3 |
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Bronze Member
![]() Join Date: Mar 2006
Posts: 25 PC Experience: Beginner
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OK I did what you said. Here are the new logs.
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#4 |
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Senior Security Analyst
![]() Join Date: Jun 2006
Location: Victoria, Australia
Posts: 8,297 PC Experience: Elite PC Guru
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Just this one to remove.
Go to Start/Settings/Control Panel/Add Remove/ and uninstall Starware. Have "Hijack This" fix all the following items in the list below by placing a check in the appropriate boxes.Confirm that you have only the listed ones checked, then press <Fix checked> and Close HJT. R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://as.starware.com/dp/search?x=w...QNtNCtCk8yS8f4= Post a new HJT log when done
__________________
![]() My real name is Eddy
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#5 |
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Bronze Member
![]() Join Date: Mar 2006
Posts: 25 PC Experience: Beginner
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Starware wasn't under Add Remove. But I did delete what you said in HJT.Here is the new log.
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#6 |
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Senior Security Analyst
![]() Join Date: Jun 2006
Location: Victoria, Australia
Posts: 8,297 PC Experience: Elite PC Guru
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Yes that all looks fine now.No problems.
..........however.... It is very important not only to keep Sun Java up to date but also to remove older versions which have security holes and can be exploited by malware such as Vundo . Please follow the steps to remove older version Java components 1. Close any open programs you may have running, especially your web browser 2. Click Start > Control Panel * Depending on your OS or configuration, you may have to click Start > Settings > Control Panel 3. Open Add or Remove Programs * If you have Windows 98 or Windows 2000, open Add/Remove Programs 4. Click once on any item listing Java Runtime Environment in the name * Not every version of Java will begin with "Java" so be sure to read each entry in the list 5. Click the Remove or Change/Remove button 6. Follow steps 4 and 5 as many times as necessary to remove all versions of Java. ** If you are asked to reboot at any point during the uninstallations, please do so. Then go back to Add/Remove and continue with the removals. 7. Next, navigate to and delete:
9. Proceed with reinstalling Java by going to This site and downloading the latest version ( Version 5.0 Update 7 ) from the website. Save it, do not run it. When the download is complete, close the browser and install it.
__________________
![]() My real name is Eddy
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#7 |
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Bronze Member
![]() Join Date: Mar 2006
Posts: 25 PC Experience: Beginner
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Finished.Sorry I took so long to respond.Thanks for helping her computer is much better than before.
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