Hi, there is a problem with my downloading speeds, and I've got a trojan on my pc called "downloader-avq", most probably those problems are related to each other.

I read somewhere I should do a hijackthis scan, I've done that, but I can't see what to do with it. so I give you me logfile, hopefully you can see what stuff from that trojan I should delete, and maybe you even discover some other bad stuff on my pc.

Thanks!!!

Hya Patelski , welcome to PCHF.

Doesn't look that bad , should be clean in no time.


Please download Process Explorer by Systernals from HERE.

Also download KillBox by Option^Explicit from HERE.


Then boot up in SAFE MODE and stay in safe mode (hit f8 when booting up), untill the entire fix is done.

Unzip Process Explorer and double click on procexp.exe

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.
Once you see this screen click on each instance of senssrv.dll once and then click the kill button.
After you have killed all of the senssrv.dll's under winlogon click OK.

Next In the top section of the Process Exlporer screen again , double click on explorer.exe and again click once on each instance of senssrv.dll then click the kill button.
Once you have done that click OK again.

Next run HijackThis and place a check beside each of the following:

Double click on Killbox.exe and then check the delete on reboot button.

Enter the following filepath and filename into the Full path of file to delete box:

C:\WINDOWS\SYSTEM32\senssrv.dll

Click the red circle with the white x and allow your computer to reboot.
(if killbox doesn't reboot on its own then please reboot manually)

After your computer has rebooted please run Hijackthis again and post a new Hijackthis log.


Also i see you have both NOD32 and Mcafee running , to prevent conflict problems i would disable/uninstall one of them.

ok, I didn't get any notifications anymore from mcafee telling me it can't delete downloader-avq, so I guess it's gone. Thanks!!!!

but my download speeds are still low (I know it is not certain they are caused by a virus or something like that, but I tried all other possible errors without any improvement).

Youre hjt log is clean.

What is youre ISP , and what kind of connection do you have? And have a look at these two sites to test the speed you are getting:

http://www.speedtest.nl/
and:
http://www.beelinebandwidthtest.com/nederlands/

And please report back what the result is.


And to do an extra check , please do a Panda online AV scan here and post the log from it:

http://www.pandasoftware.com/products/activescan

Wanadoo adsl, the wireless icon indicates a speed of 11 Mbps

speedtest.nl: 312.9 KB/s

beeline: 472 Kbps

I did a panda scan, but it found nothing serious, just some "bad" cookies. I added the logfile.

probably the problem lies with my ISP.

That probebly just is the speed that the networkcard can handle max , but what subscription do you have from Wanadoo?

wanadoo adsl family: 20 Mbps