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I have done a norton virus scan and the following keeps coming up
Ace.16exe Adware.lop
ActiveMail.exe Download.Adware.lop
morelicense.exe Adware.lop
vqactl.cpl Adware.Qoolaid

I cant seem to be able to delete them by using norton, Norton aknowledges them but does not seem to delete them,I have done the C cleaner,Trend anti spyware,AD-aware se personal and a spybot search and destroy scan none of these seem to help.

The only thing i have noticed is pop up ads which I have not had before?
Hopefully below is the specs for my comp and help would go along way thank you
Packard bell comp Intel(R)
Pentium 4 CPU 3.00GHz
3.00GHz 504MB of RAM
Microsoft window XP version 2

Hi Cartandpeg!
Welcome to PC Help Forum!

You seem to be dealing with some malware here and unfortunately that's not me area. As our Security and Malware members are currently not online, I would ask you to wait for their posts.

Bluefish

Welcome from me to.

First please have a look in add/remove programs for any of these:

Messenger Plus
Window Search
Window Searching
Lop.com
LOP SEARCH
Browser Enhancer
Ultimate Browser Enhancer

If they are present then remove those.


Then download and run these two apps:

http://lop.com/uninstall.exe

http://lop.com/toolbar_uninstall.exe

and after that please follow the instructions in the "Prework" link below and attach the resulting Ewido and Hijackthis log to a post here.

Thanks guys,Do i delete any thing found on the lop scan it has shown a trojan and two registry keys,I assume i downloaded the correct programme it was Xoftspy 4.21 also there was another lop scan named Remove Lop{E} do I downlaod that as well and use?The one I used was Remove Lop,I have not clicked ok to remove as to yet untill u say ok.
Then I will go through the pre work in the morn ( 2.00am now):sleepy1: Thanks again.

Im not sure what you mean here , what tools did you download to be precice?

Did you use Xoftspy to scan or was it detected by one of the two tools i posted? (or Ewido?)
You can fix anything that comes up with the two lop removal tools i posted anyway.

Hi Joe srry about lack of info in previous post.
I downloaded the uninstall exe for the toolbar and used that.
When I went to the link at http:/lop.com/uninstall.exe it took me to www.lop.com,I clicked on the computer icon link on the page and that took me to another page in which i typed lop scan in the search bar,that then showed me where the Lop Scan was,I downloaded that scanner and ran it.
The scan showed I had three faults two where registry Keys and one was a trojan,I did not delete these as I was unsure about the registry keys being deleted?
Should I continue and delete what was found by the Lop scan?
The actual scan I used was XoftSpy 4.21 for the Lop Scan and the the tool bar scan just says toolbar uninstall,the toolbar scan asked me to put in numbers which was on the screen then it done its scan after doing that twice(putting verification numbers in I assume).
Do I continue my Lop scan and delete all that is had found?
I assume if I do then I would continue on with the Prework as u asked before.
Srry about long post.Thanks Joe

I really don't like those guys!

They are now redirecting the url to there removal tool , to there homepage , and when i found the removal tool , my AV popped up with a warning!

So im not gone let you use that tool ofcourse. And Xoftspy is a malware app itself and what it found are very likely false positives.
You should uninstall that app again and ignore its detections.


Just continue with the Prework and we'll have a look what else needs to be done.