Originally Posted by confidential
but you guys do know that im not running it from the username that when i log onto it the computer restarts. im not sure if that matters
That could be importend because if only that account is infected with a specific infection then it won't show on the other accounts.
Have you tried to log on in safemode with that account and run the instructions/apps?
Originally Posted by confidential
why isnt anyone responding to my last post?
Maybe because this is a free service and we aren't online 24/7...:icon_scra
The log from this account is clean , as above , try to run the other account in safemode since that is the infected account.