Hello there
I discovered this site using Google to attempt to fix a problem that has developed on my computer in the last 4 days or so. For whatever reason I can not connect to Amazon.com. I CAN connect to other frequently used websites (AND can connect to Amazon.co.uk) but not Amazon.com or any of the sub pages. When I first noticed it happening I assumed that Amazon was down temporarily. However, the next day it still would not connect and I attempted to access Amazon from a different computer and was successful.

I found on the threads someone here had the same problem in July, and I attempted a few of those resolves to no avail. The one problem I have noticed that is DIFFERENT from the problem she was having was that she COULD connect to Amazon through AOL, but not IE. I can not connect using EITHER web browser. I have run Ad Aware and Spybot as well as SpySweeper for MSN and they all come back clean.

Any help anyone could give me would be greatly appreciated, as this is really REALLY maddening.

My system specs are :
Windows XP Home SP2
AMD athlon XP 2000
512 RAM
Dial Up Connection through MSN (mostly - sometimes use other Dial up Services - attempted connecting to Webpage using those other services but still woudln't connect)

Please help if you can. It is most troubling.

Thanks in advance, and keeping my fingers crossed.

Hi Lenard , welcome to PCHF.

Can you first post a hijackthis log to rule out a malware problem? See for a link below.

hi there & welcome to PCHF

Let's see if you have a DNS issue locally, type the following into your IE address bar and see if it opens Amazon.com

http://207.171.163.90 - and hit the "Go" button or press return.

Thank you both for responding so quickly.

To answer in order, here is the logfile from HiJack this:

Logfile of HijackThis v1.99.1
Scan saved at 2:58:56 PM, on 11/1/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRAM FILES\AVPERSONAL\AVGUARD.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\AVPersonal\AVWUPSRV.EXE
C:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
C:\Program Files\Symantec\Norton Ghost\Agent\PQV2iSvc.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Photodex\ProShowGold\ScsiAccess.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\IMMERS~1\TOUCHS~1\Clients\Desktop\IDes ktop.exe
C:\Program Files\Motherboard Monitor 5\MBM5.EXE
C:\Program Files\Symantec\Norton Ghost\Agent\GhostTray.exe
C:\Program Files\AVPersonal\AVGNT.EXE
C:\WINDOWS\system32\kxmixer.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Immersion Corporation\TouchSense\Server\TouchSense.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Softology\RapidReader 4.0\RRBGProc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
c:\progra~1\popfile\popfileib.exe
C:\Program Files\MSN\MSNCoreFiles\msn.exe
C:\Program Files\MSN\MSNIA\CC\MSNCC\logonmgr.exe
C:\Program Files\MSN\MSNIA\CC\MSNCC\msncc.exe
C:\Program Files\MSN\MSNIA\CC\MSNCC\WA\MSNAccel.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Maxthon\Maxthon.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\America Online 9.0\aolwbspd.exe
C:\Program Files\LeechGet 2004\LeechGet.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\Program Files\iTunes\iTunes.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
D:\hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer =
http=127.0.0.1:9022
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride
= ;127.0.0.1;<local>
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program
Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program
Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program
Files\Yahoo!\Common\YIeTagBm.dll
O2 - BHO: IEWatchObj Class - {9527D42F-D666-11D3-B8DD-00600838CD5F} - C:\Program
Files\Slingshot\ties\dlIE.dll
O3 - Toolbar: (no name) - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program
Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [IDesktop.2.5]
C:\PROGRA~1\IMMERS~1\TOUCHS~1\Clients\Desktop\IDes ktop.exe 1
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [MBM 5] "C:\Program Files\Motherboard Monitor 5\MBM5.EXE"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE
C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Norton Ghost 9.0] C:\Program Files\Symantec\Norton
Ghost\Agent\GhostTray.exe
O4 - HKLM\..\Run: [AVGCtrl] "C:\Program Files\AVPersonal\AVGNT.EXE" /min
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio
Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [kX Mixer] C:\WINDOWS\system32\kxmixer.exe --startup
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"
-atboottime
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy
Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe"
/Q
O4 - Startup: Run POPFile.lnk = C:\Program Files\POPFile\runpopfile.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common
Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America
Online 9.0\aoltray.exe
O4 - Global Startup: RapidReader 4.0 Tray Icon.lnk = C:\Program
Files\Softology\RapidReader 4.0\RRBGProc.exe
O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\wweb32.dll/lookup.html
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program
Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Add to EverNote - res://C:\Program
Files\EverNote\EverNote\enbar.dll/2000
O8 - Extra context menu item: Download &all with DAP -
C:\PROGRA~1\DAP\dapextie2.htm
O8 - Extra context menu item: Download using LeechGet - file://C:\Program
Files\LeechGet 2004\\AddUrl.html
O8 - Extra context menu item: Download using LeechGet Wizard - file://C:\Program
Files\LeechGet 2004\\Wizard.html
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Open With JPEGCompress - res://C:\Program
Files\JPEGCompress\owjc.dll/CONTEXT_HANDLE.HTM
O8 - Extra context menu item: Parse with LeechGet - file://C:\Program
Files\LeechGet 2004\\Parser.html
O8 - Extra context menu item: View Original Image - C:\Program
Files\MSN\MSNIA\CC\MSNCC\WA\getoriginal.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program
Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program
Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program
Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} -
C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: RapidReader - {9702A3E2-57D7-11d6-8205-00045A943DA2} -
C:\Program Files\Softology\RapidReader 4.0\RRIEinterface.exe
O9 - Extra button: Add to EverNote - {A5ABA0BB-F195-40d8-A5E9-0801153E6597} -
C:\Program Files\EverNote\EverNote\enbar.dll
O9 - Extra 'Tools' menuitem: Add to EverNote -
{A5ABA0BB-F195-40d8-A5E9-0801153E6597} - C:\Program
Files\EverNote\EverNote\enbar.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program
Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -
C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: DigiChat Applet -
http://host.digichat.com/DigiChat/Di.../Client_IE.cab
O16 - DPF: Yahoo! Word Racer -
http://download.games.yahoo.com/game...ts/y/wt1_x.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program
Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {3E13AA37-352F-4E5F-91C4-08A0BA0C9541} (InSPECS2_0 Control) -
http://161.58.155.13/cab_files/InSPECS2_0.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) -
http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) -
http://tools.ebayimg.com/eps/wl/acti..._v1-0-3-17.cab
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) -
https://webresponse.one.microsoft.co...veX/winrep.cab
O16 - DPF: {5CA42785-ABC3-11D2-9F81-00104B2225C5} (Immersion Web ActiveX Control) -
http://www.immersion.com/plugins/ImmWeb.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
http://v5.windowsupdate.microsoft.co...ient/wuweb_sit
e.cab?1093665643953
O16 - DPF: {65E7DB1D-0101-4100-BD66-C5C78C917F93} (WTDMMPVersion Class) -
http://install.wildtangent.com/bgn/p...im/install.cab
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) -
https://rtc.webresponse.one.microsof.../TLIEFlash.CAB
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) -
http://us.dl1.yimg.com/download.yaho...ymmapi_416.dll
O16 - DPF: {A7E092C3-692A-11D0-A7E5-08002B322F3B} (WebResponseAttachments Control)
- https://webresponse.one.microsoft.co...X/FileXfer.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) -
http://ax.phobos.apple.com.edgesuite...ITDetector.cab
O16 - DPF: {E62A47D8-74B1-4A93-963A-E5E43B7CC5C2} -
http://www.zuvio.com/opnste/UCSearch.CAB
O16 - DPF: {E7D2588A-7FB5-47DC-8830-832605661009} (Live Collaboration) -
http://livesc03.rightnowtech.com/aud.../java/RntX.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) -
http://tools.ebayimg.com/eps/activex...l_v1-0-3-0.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{DE936041-F4CE-4CC0-B44C-2A738D5E9170}:
NameServer = 205.188.146.145
O17 - HKLM\System\CCS\Services\Tcpip\..\{E89A6EF0-F19C-4009-B755-1B5F69E4BE19}:
NameServer = 198.6.100.218 198.6.1.218
O23 - Service: AntiVir Service (AntiVirService) - H+BEDV Datentechnik GmbH -
C:\PROGRAM FILES\AVPERSONAL\AVGUARD.EXE
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. -
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: AntiVir Update (AVWUpSrv) - H+BEDV Datentechnik GmbH, Germany -
C:\Program Files\AVPersonal\AVWUPSRV.EXE
O23 - Service: Groove Games Licensing Service - Groove Games - C:\Program
Files\Common Files\Groove Games Shared\Service\ggameslicsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation -
C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program
Files\iPod\bin\iPodService.exe
O23 - Service: Kerio Personal Firewall 4 (KPF4) - Kerio Technologies - C:\Program
Files\Kerio\Personal Firewall 4\kpf4ss.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. -
C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program
Files\Symantec\Norton Ghost\Agent\PQV2iSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation -
C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: ScsiAccess - Unknown owner - C:\Program
Files\Photodex\ProShowGold\ScsiAccess.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools - C:\Program
Files\Spyware Doctor\sdhelp.exe
O23 - Service: StyleXPService - Unknown owner - C:\Program
Files\TGTSoft\StyleXP\StyleXPService.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online,
Inc. - C:\WINDOWS\wanmpsvc.exe



As to the second, I both clicked on and cut and pasted the IP address, and still am receiving the "Could not Connect" screen.

Ok, let's let the PC Security Team have a go at your log.....

I dont see any big problems in there , but do you know why these are present on youre system?

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = http=127.0.0.1:9022
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = ;127.0.0.1;



Download the Hoster from here. Press "Restore Original Hosts" and press "OK". Exit Program. This will restore the original Hosts file.


And these can be fixed with hjt:

Im pretty sure this one is ok but just in case , can you upload the file in bold the the following sites to check and report back the results?

O23 - Service: Groove Games Licensing Service - Groove Games - C:\Program Files\Common Files\Groove Games Shared\Service\ggameslicsvc.exe

http://virusscan.jotti.org/
and:
http://www.virustotal.com/flash/index_en.html

Below is the result from the Jotti webpage

document.getElementById('javascriptwarning').inner HTML='';