Member Panel

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://shdocnvt.dll/blank.html
R3 - URLSearchHook: (no name) - ~CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

All "O1 - Hosts:" entry's

O2 - BHO: (no name) - {4FA2B39B-A7DA-983C-68E6-5B095A4118FD} - C:\DOCUME~1\Mike\LOCALS~1\Temp\hilsnsjgfgv.dll (file missing)
O2 - BHO: (no name) - {5483427F-93B8-1470-5A89-E6B56484CDB2} - C:\DOCUME~1\Mike\LOCALS~1\Temp\epmjypevozi.dll (file missing)
O3 - Toolbar: Date Bar - {A833AB67-7368-457E-B8BF-249CCD8DDD14} - C:\DOCUME~1\Mike\LOCALS~1\Temp\dbar.dll (file missing)

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/mor...on/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://start.earthlink.net/AL/Search
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.earthlink.net/partner/mor...on/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://start.earthlink.net/AL/Search
R3 - URLSearchHook: SrchHook Class - {44F9B173-041C-4825-A9B9-D914BD9DCBB3} - C:\Program Files\EarthLink TotalAccess\ElnIE.dll
O2 - BHO: EarthLink ScamBlocker V2 - {15F4D456-5BAA-4076-8486-EECB38CD3E57} - C:\Program Files\EarthLink TotalAccess\Toolbar\EScamBlk.dll
O2 - BHO: EarthLink PopUp Blocker V2 - {512ACF1B-64D9-4928-B382-A80556F28DB4} - C:\Program Files\EarthLink TotalAccess\Toolbar\ElnkPuB.dll
O2 - BHO: IE_PopupBlocker Class - {656EC4B7-072B-4698-B504-2A414C1F0037} - C:\Program Files\EarthLink TotalAccess\Accelerator\prpl_IePopupBlocker.dll
O2 - BHO: Earthlink Protection BHO - {9579D574-D4D8-4335-9560-FE8641A013BD} - C:\Program Files\EarthLink TotalAccess\Toolbar\ProtctIE.dll
O2 - BHO: Uninstall Legacy Earthlink Toolbar - {E713904C-DF05-4C79-BBAD-02DB923253BE} - C:\Program Files\EarthLink TotalAccess\Toolbar\uninsttb.dll
O3 - Toolbar: EarthLink Toolbar - {C7768536-96F8-4001-B1A2-90EE21279187} - C:\Program Files\EarthLink TotalAccess\Toolbar\Toolbar.dll

Download Ewido Security Suite

• Install Ewido Security Suite.
• When installing, under Additional Options uncheck Install background guard and Install scan via context menu
• Launch Ewido, there should be a big "E" icon on your desktop, double-click it.
• The program will prompt you to update click the "OK" button
• The program will now go to the main screen
• You will need to update Ewido to the latest definition files.
• On the left hand side of the main screen click update
• Click on Start
• The update will start and a progress bar will show the updates being installed.*
• After the updates are installed, exit ewido.

Once the updates are installed do the following:

• If you have an "always on" connection to the internet, physically disconnect that connection until you are finished with Safe Mode and have rebooted back into normal mode.
• Reboot into Safe Mode, restart your computer, tap the F8* key. Use your up arrow key to highlight Safe Mode, then hit enter.

Close all open windows/programs/folders and then run Ewido.* Have nothing else open while ewido performs its scan!

• Click on Scanner , Settings
• Under "How to scan" all boxes should be selected
• Under "Possibly unwanted software" all boxes should be selected
• Under "What to scan" select scan every file
• Click OK, Complete system scan
• Let the program scan the machine
• If ewido finds anything, it will pop up a notification.*

NOTE:* We have been finding some cases of false positives with the new version of Ewido, so you need to step through the fixes one-by-one.* If Ewido finds something that you KNOW is legitimate (for example, parts of AVG Antivirus, AOL, pcAnywhere and the game "Risk" have been flagged.* In particular, watch for alerts that have the word "Heuristic" in them - if you recognize the file name as "friendly," these may actually be false positives) select "none" as the action.*

DO NOT check "Perform action with all infections."* If you are unsure of an entry, select "none" for the time being.* We will see that in the log when you post it later and let you know if ewido needs to be run again.

Once the scan has completed, there will be a button located on the bottom of the screen named Save report.

Click Save report. Save the report to your desktop, exit ewido


Note:

If during your scan Ewido "crashes" or "hangs", please try scanning again. Before running the scan, click on 'Scanner' (the 3rd bar from the top on the left) and Choose 'Settings'. Uncheck 'Scan in NTFS Alternate Data Streams' as this can cause problems in overly infected systems. Click 'OK' and run a new scan.