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PC Forum PC Help Forum » Security & Safety » [Fixed] Hijackthis! Logs » [resolved] Problem with Photobucket - Please read

[Fixed] Hijackthis! Logs - [resolved] Problem with Photobucket - Please read posted in the Security & Safety forums; :-D Hey Guys, Rory, can you remember adding any software prior to losing access to Photobucket? Are there any other sites that you can't get to? Have you checked all ...

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  #22  
Old 10-06-2005
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Default Re: Problem with Photobucket - Please read
:-D Hey Guys,

Rory, can you remember adding any software prior to losing access to Photobucket? Are there any other sites that you can't get to? Have you checked all of the other PCs on your LAN for malware? I've contacted Photobucket on your behalf incase they have any suggestions for troubleshooting this.

Look forward to your reply,

TTFN

T
  #23  
Old 10-06-2005
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Default Re: Problem with Photobucket - Please read
I didn't install anything prior to losing access to photobucket. As far as I know, all other sites are working fine. I haven't checked my other PCs for malware, though I doubt that's the problem. I'm pretty sure they're clean.
  #24  
Old 10-06-2005
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Default Re: Problem with Photobucket - Please read
Here is the information I recieved from Photobucket.

October 06, 2005
Photobucket Network Update

If you didn't know, yesterday two Tier 1 providers got into a feud and cut off traffic to eachothers network.

Read article here (unfortunately, no link was included.)

Unfortunately Photobucket was one of the thousands of sites effected. We have talked with both Cogent and Level 3, but it doesn't look like it will be fixed anytime soon. Rather than sit back and wait for it to all get sorted out, we have taken some drastic steps to work towards our own resolution.

- Overnighted some additional network equipment as of yesterday
- Moved our dns over to Ultradns (which is used by amazon, myspace, etc) . This gives us some flexibility on how we handle traffic from the two networks.
- Working frantically on bringing up another carrier so we can start pushing 'non-resolvable' traffic that direction.

We believe this will solve many or all of the issues regardless of what happens with Cogent and Level 3.

Thanks for understanding, Photobucket got the worst of a bad situation that is totally out of our control.




On Thu, Oct 06, 2005 at 02:11:28PM -0600, tjnbarbour@comcast.net wrote:
> Hi,
> I am a Senior Tech at PC Help Forum, we are trying to help one of your users who suddenly cannot access your site on any of the PCs at his home. He is completely free of malware, and very computer literate, do you have any troubleshooting tips? Thanks in advance for any help.
>
> Tjnbarbour
I hope that give you some information. As we were all able to access the main page, I am assuming the problem is affecting active users. It appears that they are doing everything possible to get you back up and running.

TTFN

T
  #25  
Old 10-07-2005
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Default reply lost from old site
Hi Guys,

Rory is already aware of this, but for continuity sake, here is the response from Photobucket.


October 06, 2005
Photobucket Network Update
If you didn't know, yesterday two Tier 1 providers got into a feud and cut off traffic to eachothers network.
Read article here (unfortunately no link was included)
Unfortunately Photobucket was one of the thousands of sites effected. We have talked with both Cogent and Level 3, but it doesn't look like it will be fixed anytime soon. Rather than sit back and wait for it to all get sorted out, we have taken some drastic steps to work towards our own resolution.
- Overnighted some additional network equipment as of yesterday
- Moved our dns over to Ultradns (which is used by amazon, myspace, etc) . This gives us some flexibility on how we handle traffic from the two networks.
- Working frantically on bringing up another carrier so we can start pushing 'non-resolvable' traffic that direction.
We believe this will solve many or all of the issues regardless of what happens with Cogent and Level 3.
Thanks for understanding, Photobucket got the worst of a bad situation that is totally out of our control.



On Thu, Oct 06, 2005 at 02:11:28PM -0600, tjnbarbour@comcast.net wrote:
> Hi,
> I am a Senior Tech at PC Help Forum, we are trying to help one of your users who suddenly cannot access your site on any of the PCs at his home. He is completely free of malware, and very computer literate, do you have any troubleshooting tips? Thanks in advance for any help.
>
> Teresa J.N. Barbour
Looks like this is a situation where only the current users are affected and Photobucket is doing everything in thier power to get them back up and running.

TTFN

T
  #26  
Old 10-07-2005
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Wow TJ, that's what I call customer service. You are the PCHF Ambassador!


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  #27  
Old 10-07-2005
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:laughing4 :laughing4 I like it, I'll take it, but it has to be a lifelong appointment, not like here in the states. LOL

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  #28  
Old 10-08-2005
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The website is working for me now, btw. Just a server problem. Thanks for everyones help.

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