Please download
ewido Security Suite [*]Install ewido security suite [*]When installing, under "Additional Options"
uncheck "Install background guard" and "Install scan via context menu." [*]Launch ewido, there should be a big "E" icon on your desktop, double-click it. [*]The program will prompt you to update click the "OK" button [*]The program will now go to the main screen
You will need to update ewido to the latest definition files.
[*]On the left hand side of the main screen click
update [*]Click on
Start
The update will start and a progress bar will show the updates being installed.? After the updates are installed, exit ewido.
Once the updates are installed do the following:
[*]If you have an "always on" connection to the internet, physically disconnect that connection until you are finished with Safe Mode and have rebooted back into normal mode.
[*]
Reboot into Safe Mode, you can do this by restarting your computer, then contiunally tapping F8 until a menu appears. Use your up arrow key to highlight Safe Mode, then hit enter. Then, run ewido.
[*]
Close all open windows/programs/folders.? Have nothing else open while ewido performs its scan!
[*]Click on
scanner [*]Click on
Settings[*]Under "How to scan" all boxes should be selected [*]Under "Possibly unwanted software" all boxes should be selected [*]Under "What to scan" select
scan every file [*]Click
OK[*]Click on
Complete system scan [*]Let the program scan the machine
[*]If ewido finds anything, it will pop up a notification.?
NOTE:? We have been finding some cases of false positives with the new version of Ewido, so we need to step through the fixes one-by-one.? If Ewido finds something that you
KNOW is legitimate (for example, parts of AVG Antivirus, AOL, pcAnywhere and the game "Risk" have been flagged.? In particular, watch for alerts that have the word "Heuristic" in them - if you recognize the file name as "friendly," these may actually be false positives) select "none" as the action.?
DO NOT check "Perform action with all infections."? If you are unsure of an entry, select "none" for the time being.? I'll see that in the log you will post later and let you know if ewido needs to be run again.
Once the scan has completed, there will be a button located on the bottom of the screen named
Save report.
[*]Click Save report [*]Save the report to your desktop [*]Exit ewido
Note:
If during your scan Ewido "crashes" or "hangs", please try scanning again. Before running the scan, click on 'Scanner' (the 3rd bar from the top on the left) and Choose 'Settings'. Uncheck 'Scan in NTFS Alternate Data Streams' as this can cause problems in overly infected systems. Click 'OK' and run a new scan.