Hi All,

Where to start well last week while I was away sick from work our Queensland offices modem died a technician came out and replace the modem with an netgear DG834 (If it was my choice I would have gotten some thing else but I was sick) any way ever since it has been install I can't get remote desktop to work or VNC. I got one of the staff in Queensland to enable the remote configuration for the modem which works fine I can get in and configure it so I configure the service and made a firewall rule as recommend here Port Forwarding for the Netgear DG834
but I still can't get in remotely. No configuration changes have been made on the PC I'm trying to access I got one of the staff to check remote desktop is enabled and it is I also got the to check the port 3389 was open at Open Port Check Tool and it can see the port I also went to http://www.ipaddress123.com/?port and it say port 3389 is acceppting connections.

Help!!!! this is driving me crazy

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• Shepparton PC Repair

Come on Guy's this is driving me nuts I've been checking things for hours now and I'm really stuck I rang Netgear and I told them what I was trying to do "Remote Desktop" and told them it is a brand new modem they replied " It will cost you $40.00 for me to tell you how to do it" I told him " He can stick the modem were the sun don't shine" and "this will be the last Netgear product I will purchase" not good for there biz they have made me angry . Any way I'm not one to hold a grudge I just want to get it working. Please shoot some suggestions at me

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• Shepparton PC Repair

Heya matt...
i'll PM you.

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"Study without desire spoils the memory, and it retains nothing that it takes in."

"I believe in Christianity as I believe that the sun has risen: not only because I see it, but because by it I see everything else."

Hey Matt,

Suggestion: If GaRHaR hasn't already given you the fix, you might try simulating the network in-house so the speak. Eliminate the phone lines and connect a computer directly to the router. If you can get it working that way, then you have narrowed down the problem.

Remember KISS. (Keep It Simple Stupid)

This may be old news, but something I found:
By default RDWC uses port 80. You will have to login to the DG834G and create an inbound rule for wan traffic over port 80 (or other if changed) pointing to the local IP of the computer running RDWC. Also on the computer running RDWC check the Windows firewall settings to make sure it is allowing it as an exception and if the port was changed then you must create an exception in Windows firewall for that port.

Also, are you using the same Windows O/S on both ends?

Good Luck...

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Klaatu Barada Nikto

Here's the deal chaps...

The Netgear router was enabled for remote management (setup by the tech that installed it while matt was sick). This is a good thing - except that the port used for this remote management was port 3389 (the Remote desktop port).

Changed this to any other port, and RDP works straight away. Magical

Marked as Fixed.

Thanks for your help in contacting your guys over in QLD matt

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"Study without desire spoils the memory, and it retains nothing that it takes in."

"I believe in Christianity as I believe that the sun has risen: not only because I see it, but because by it I see everything else."

Thanks for all the help GaRHar. It shows how much you can fix remote GaRHar and I both live in Australia the router with the problem was in Queensland and was fixed from W.A so I could get in from Victoria. It just goes to show how much you can do with the internet its just amazing!

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• Shepparton PC Repair

Lol matt....my job is all remote

It's fun when you have to turn a server on remotely...and noone is on site That's the amazing stuff

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"Study without desire spoils the memory, and it retains nothing that it takes in."

"I believe in Christianity as I believe that the sun has risen: not only because I see it, but because by it I see everything else."

I'm sure you would find a way Thanks again

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• Shepparton PC Repair