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Firewalls - [Pending] Help! posted in the Security & Safety forums; Reinstall the ETrust app, then follow the removal guide for Etrust from here. Uninstall eTrust EZ Antivirus...

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  #7  
Old 11-24-2006
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Reinstall the ETrust app, then follow the removal guide for Etrust from here. Uninstall eTrust EZ Antivirus


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  #8  
Old 11-25-2006
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I had already been there Arctos and I wasn't convinced on that log in box that came up, what's all the secrecy?


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  #9  
Old 11-25-2006
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Originally Posted by Wolfeymole
I had already been there Arctos and I wasn't convinced on that log in box that came up, what's all the secrecy?
Hmmmmm! I got in there several times this morning. Oh well...

Here's the fix I found at another forum.

The usual way of doing this is to reinstall the program and then uninstall it again. If that doesn't work Look in C:\Windows for a file named UnVet32.exe, if it's still there it means that EZAV didn't uninstall correctly.

If UnVet32.exe is still in C:\Windows you'll need to boot into Safe Mode, and then click:

1. Start->Run->and type in: unvet32.exe

Pay attention to what the uninstaller displays, if it can't remove something you'll have to delete it manually.

2. Depending upon how badly the uninstaller failed after you've ran it you "may" need to manually delete the following:

* C:\Windows\AVShlExt.dll
* C:\Windows\System32\ISafeIf.dll
* C:\Windows\System32\iSafProd.dll
* C:\Windows\System32\VetRedir.dll
* C:\Windows\System32\Drivers\VetEBoot.sys
* C:\Windows\System32\Drivers\VetEFile.sys
* C:\Windows\System32\Drivers\VetFDDNT.sys
* C:\Windows\System32\Drivers\Vet-Filt.sys
* C:\Windows\System32\Drivers\VetMonNT.sys
* C:\Windows\System32\Drivers\Vet-Rec.sys
* C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus
* The EZAV start menu program group located in Start->All Programs
* In the registry:

Code:
 HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Anti-Virus
If EZAV is the only eTrust software you've ever installed it should be safe to remove in the registry:

Code:
 HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates
If you had to manually remove any files run UnVet32.exe again to see what it displays. If it displays a successful message it will delete itself, thus a complete uninstall.


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In order to help you best, it helps that you post a detailed description of your problem, along with your system credentials and exactly what version of the Operating System you are running...
  #10  
Old 11-28-2006
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I sent them an E-mail and they reurned the next day with instructions on how to uninstall similar to the way it was said too here.


  #11  
Old 11-28-2006
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How's this going spkid? Got it uninstalled yet?


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  #12  
Old 12-23-2006
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Spkid: Got it uninstalled yet?

marked as pending.


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