I have used Zone Alarm for years. Have been getting message that a newer version was available and finally took the time this week to download it. Major mistake! When ZA opened it gave me an error message. (posted below) When I could not delete the internet temp files (access denied) I finally deleted ZA (bigger mistake). Now I error messges when trying to go to different web pages. Things are seemingly really screwed up. Can't get rid of ZA, can't download a version that works. If anyone can help I would be so grateful!
This is what I get when trying to use IE Browser:
Notice from Zone

Labs Internet Security
This page is to notify you that ZoneAlarm has detected a problem with your installation, and therefore has restricted Internet access from your machine for your protection. Don?t panic! The step-by-step instructions listed here will help you to determine the problem and explain how to resolve the issue.
Please print this page out first. If you don't have a printer setup or you use a network printer, please click here to get a word version of this page and save it.
Note: If you have a Cisco VPN client installed and were re-directed to this page, please follow the directions here.
Why did this happen?
There was an error on your computer that is preventing your ZoneAlarm security product from properly starting. Because this condition is similar to a condition where a hacker is trying to disable your security, your ZoneAlarm security product has blocked would-be hackers by locking down your computer from outside Internet attacks. You should verify that your system is clean of any viruses or Trojans before restoring Internet access. Check with your antivirus support site for help and special tools to remove viruses.
How long will it take to restore my access?
It will take between 5 and 15 minutes to restore Internet access.
Instructions to restore Internet access
First try this:
1. Restart your computer. (To do this, click Start, select Shut down, select Restart from the drop-down menu, and then click OK.)
2. After restarting, check your Internet access. Try this up to three times to see if your Internet access is restored. If this does not restore your access, proceed to step B below.
If above doesn?t work, do this:
1. In your ZoneAlarm security product interface, go to the Overview Panel, click on the Preferences tab, and uncheck "load ZoneAlarm [product] at start-up" as shown in figure 1 below.
2. Reboot your computer. (To do this, click Start, select Shut down, select Restart from the drop-down menu, and then click OK.)
3. In this third step, you will be renaming your Internet logs folder. This simple step only takes a moment?just follow the instructions carefully below. Please note: Deleting your Internet logs is necessary to restore Internet access, but you will lose your ZoneAlarm security product settings as a result.

a. Click on Start, select Search, and then For files or Folders.
b. In the box titled "search for files or folders named:" type the following exactly, with quotes: "internet logs"
c. In the box titled "look in:" select Local Harddrives?
d. Now press Search Now
e. In the results to the right you will see a folder called Internet Logs. Typically, this is located at:
i. C:\Windows\Internet Logs (for Win 9x/XP)
ii. C:\Winnt\Internet Logs (for Win 2000/NT)
f. To rename the folder, simply right-click your mouse on the word "Internet Logs," select Rename and then type in a new name in the text field such as "oldlogs." Press Return when done.
4. Reboot your computer. (See step 2 above)
You should now have Internet access. (If you do not, click here.) To restore your security, install the latest version of your product by clicking the correct link below:

Figure 1: Unchecking "load at startup" as shown with the red circle below.


Advanced instructions:
You have been taken to this area if you have tried previous steps to restore Internet access and have been unsuccessful. Thank you for your patience.
? Removal will require using Safe Mode and editing the registry. If you are not comfortable using these, you should seek out someone more knowledgeable in their use. This will take approximately 15 minutes.
? If you are unable to complete these steps yourself, you may contact Zone Labs Technical Support via fax at 415/343-0057. Someone will contact you as quickly as possible and in the order your fax was received and will follow the exact steps above with you by phone.

Hya Samilees , welcome to PCHF.

My first question would be , how did you "delete" ZA? Did you delete the folder in C:\program files?

Hi Joe5, thanks for the welcome! I did not delete the folder, just uninstalled it from the control pannel. Just now went in and deleted the file in Program Files...I thought uninstall would do that. (Makes sense that it doesn't, though)
Downloaded CCleaner and ran that just now. Deleated a unch of files!
What would you suggest as my next step?

Sounds like something went wrong during the uninstall then i think.

Have you tried this step? :


Go to:

C:\Windows\Internet Logs
rename the folder, simply right-click your mouse on the word "Internet Logs," select Rename and then type in a new name in the text field such as "oldlogs." Press Return when done.
Reboot your computer

Have tried to do that repeatedly. Get Eror message...
"Cannot rename Internet Logs: Access is denied.
Make sure the disk is not full or writeprotected and that the file is not currrently in use."
I right click on the file, go to properites and it is Read-only. Unclick the read-only and hit Apply but it does not take.

You could try it in safemode , but i think redownloading ZA and reinstalling (and maybe uninstalling again if you want) is the best option. There is stil something left behind and blocking youre net access. You could try to disable anything from ZA in msconfig to see if you get net access again but it wont fix the prob completly.

Just downloaded and ran the program again. Have ZA open At the Overview screen. Just above the Help button is 'System Error:Please reboot". I rebooted and have the System Error again. I really appreciate the help