http://www.pchelpforum.com/ Anti-Virus Advice and Support en Thu, 09 Sep 2010 07:48:31 GMT vBulletin 1 http://www.pchelpforum.com/images/styles/pchelpforum/misc/rss.jpg http://www.pchelpforum.com/ http://www.pchelpforum.com/anti-virus/95418-virus-trojan.html Tue, 07 Sep 2010 02:24:19 GMT I have the avg anti virus software and I have had it for a number of years. Most recently, avg sent me a warning detecting three trojans but they... I have the avg anti virus software and I have had it for a number of years. Most recently, avg sent me a warning detecting three trojans but they were move to the virus vault. I would like to know if I should empty the virus vault of those trojans or is it safe to keep them in the vault?:oZ ]]> Anti-Virus Kitkat http://www.pchelpforum.com/anti-virus/95418-virus-trojan.html http://www.pchelpforum.com/anti-virus/95364-cannot-uninstall-mcafee-cannot-install-avast.html Mon, 06 Sep 2010 01:27:25 GMT Hi there I am running Windows 7 Home Premium 64 bit OS. I have read the sticky thread on the forum about 64 bit systems and how help may be... Hi there

I am running Windows 7 Home Premium 64 bit OS. I have read the sticky thread on the forum about 64 bit systems and how help may be limited for them, also about the sticky thread about antivirus software for these systems (though I only read this last thread after experiencing my problems below XD).

My story:

My banking site offers a free version of McAfee to download. For almost half a year I have used this antivirus from my banking site. It is McAfee Total Protection for Small Businesses version 4.7.0.566. Normally McAfee updates itself automatically on a daily basis. Yesterday I realized it had not updated since August 25th 2010. After several attempts to update it and troubleshoot it (errors said something about that it could not connect to the server) I decided to uninstall McAfee and get another antivirus. I removed it via the Add/Remove Programs function that windows has. This removed it completely.

I tried to install the free version of Avast both the 4.8 Home version and the 5.0 newest version. Both have failed to install. The 5.0 version gives me the this is "not a valid Win32 application" error. The 4.8 version gets into the installation setup, starts to download the setupeng.exe file but then fails and presents me with a log. Here is the log:

06.09.2010 03:03:20 general: Started: 06.09.2010, 03:03:20
06.09.2010 03:03:20 system: Operating system: Windows Vista ver 6.1, build 7600, sp 0.0 AMD64
06.09.2010 03:03:20 system: Memory: 47% load. Phys:2189176/4158488K free, Page:4194303/4194303K free, Virt:2020852/2097024K free
06.09.2010 03:03:20 system: Computer WinName: *************
06.09.2010 03:03:20 system: Windows Net User: *************\****
06.09.2010 03:03:20 general: Old version: ffffffff (-1)
06.09.2010 03:03:20 system: Using temp: C:\Users\****\AppData\Local\Temp\_av_inet.tm~a0606 8 (24785M free)
06.09.2010 03:03:20 internet: SYNCER: Type: use IE settings
06.09.2010 03:03:20 internet: SYNCER: Auth: another authentication, use WinInet
06.09.2010 03:03:20 general: Install check: Program folder does NOT exist in registry
06.09.2010 03:03:20 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
06.09.2010 03:03:22 general: progress thread start
06.09.2010 03:03:22 general: Destination: C:\Users\****\AppData\Local\Temp\_av_inet.tm~a0606 8
06.09.2010 03:03:22 general: Starting download: http://www.avast.com/go.php?verb=get...net&langid=eng
06.09.2010 03:04:41 general: Download finished from server download807.avast.com, result: 0x00000000, server response: 200
06.09.2010 03:04:41 general: C:\Users\****\AppData\Local\Temp\_av_inet.tm~a0606 8\setupeng.exe, size: 1179648. md5: 25B18369FA1900C50FEB4BA7C2193789, computemd5 returned 0x00000000, sig: 00000000000000000000000000000000000000000000000000 000000000000000000000000000000 returned 0x2000000B
06.09.2010 03:04:41 general: Stats download807.avast.com, server response: 536870923
06.09.2010 03:04:44 general: POST result: 0x00000000, server response: 20

I have no idea why it says Windows Vista in there because my system is Windows 7. :\ I don't understand logs.

I have surfed numerous forums for help for hours and looked for avast versions that 'say' they are compatible with windows 7. All to no avail.

Since my pc was vulnerable with no antivirus - me having uninstalled McAfee and Avast failing to install - I decided to find my original McAfee install file that I originally downloaded from the bank. I thought that if I reinstalled it it would work again.

McAfee half installed itself. It's icon appears in my system tray, a shortcut on my start menu and a file in my C drive Program Files, but it is not working as it is not activated I'm guessing because it says my "company key is invalid". I have no idea what it is talking about. If I click on the icon it takes me to their site but there is no where where I can enter a company key, nor do I have a key. Right clicking the system tray icon only allows me to see About and Help options and no scanning options.

McAfee does not appear in the Add/Remove Programs list for me to remove it like I originally did. I downloaded the McAfee removal tool (similar to the one Norton has) and the tool does not run either, giving me the "not a valid Win32 application" error. I suspect because its not meant for a 64bit OS?

Anyway I tried deleting the McAfee file in C drive Program Files and could not delete all of the file contents. I then tried HiJackThis because I thought I could pick out any Symantec or McAfee out of the registry. After running a scan I realised I do not have enough IT knowledge to fiddle with HiJackThis so I left the program alone. I tried AppRemover by OPSWAT and ran both scans, but it did not help either as it didn't detect the half installed McAfee.

I am stuck and out of time to carry on fiddling and forum searching for solutions. Please help. I am unsure what I have told you is invalid or valid. I just tried to tell everything that happened.

Thanks

Edit:
Long story short I need to uninstall McAfee so I can install a new antivirus. I would like to use Avast as I know its pretty good, but alas Avast isn't installing. I will try one of the antiviruses suggested in the sticky thread on the forum. ]]> Anti-Virus BlackBoxOperation http://www.pchelpforum.com/anti-virus/95364-cannot-uninstall-mcafee-cannot-install-avast.html http://www.pchelpforum.com/anti-virus/95245-friends-hacked-pc.html Fri, 03 Sep 2010 09:35:49 GMT A long while back I had a b'day party at my house. Obviously lads being lads I let them on my pc (to play music mainly). The next time I check up on them they're mucking around on the internet watching porn and disgusting videos (nothing illegal luckily just weird fetish stuff n sick videos). Anyway a few months have passed and weird stuff is happening with few of my accounts e.g youtube etc. Turns out that one of them (who knows a lot about pc's) thought it be funny to hack into my pc now and again using remote acess and my router password etc, or whatever. I don't know exactly which ways he was getting in but he was saving favourites of stupid porn videos, pics, links you name it.
They were only "having a laugh" and they muck around with everyones pc's when they go over each others houses. I've luckily managed to change all my passwords and stuff and he said he doesn't and can't do it anymore anyway. But he had done it a fair few times over many months when they were over his house.

Long story short, I'm worried that my ISP my think I'm some sort of weirdo now because of the stupid stuff they have seached for (it's a family pc see). I know I'm being paranoid because it wasn't even illegal stuff but I was wondering if they keep records of sites visited and videos watched?
If so, what length of time do they keep record for, e.g. the past week, month or year? ]]> Anti-Virus chippy http://www.pchelpforum.com/anti-virus/95245-friends-hacked-pc.html http://www.pchelpforum.com/anti-virus/95239-pc-virus-help.html Fri, 03 Sep 2010 02:00:50 GMT I have caught a virus on my PC. I have a Gateway laptop that is running Windows 7. I am going out of town and I need my laptop to do things for... I have caught a virus on my PC. I have a Gateway laptop that is running Windows 7. I am going out of town and I need my laptop to do things for school while I am gone.

A error message continues to pop up. This error message pops up every 3 seconds.

The error message states "Application cannot be executed. The file skypenames2.exe is infected. Do you want to activate your antivirus software now?". If you click on either "yes" or "no" it continues to show up. It does not let me access the internet from my web browser, Internet Explorer, at all.
All of this is only happening on my Administrater account. My Guest and other Standard accounts allow me to access Internet Explorer.

The file name on this example "skypenames2.exe" is always changing. It is never the same file name.

I am running the free version of AVG. It does not open on my Administrater account. I open it on other accounts and it does not detect any viruses.

Thank you,
cjv ]]> Anti-Virus caqrinejv http://www.pchelpforum.com/anti-virus/95239-pc-virus-help.html http://www.pchelpforum.com/anti-virus/95042-best-free-anti-virus.html Mon, 30 Aug 2010 00:17:41 GMT I was wondering what the experts think on what is the best free anti-virus out their. I'm using a full version of AVG Anti-Virus. Should I switch to whatever you recommend? ]]> Anti-Virus Ivanov http://www.pchelpforum.com/anti-virus/95042-best-free-anti-virus.html http://www.pchelpforum.com/anti-virus/94672-security-suit-virus-help.html Sun, 22 Aug 2010 10:29:00 GMT Ok, so I am sure a lot of people here are familiar with this virus. Well I heard that the simple solution is to start windows in safe mode and do a... Ok, so I am sure a lot of people here are familiar with this virus. Well I heard that the simple solution is to start windows in safe mode and do a system restore. However, I cannot run my desktop (the infected computer) in safe mode because my keyboard and mouse don't actually turn on until after my computer boots up and I miss my chance to hit the f8 key.

I read of a way to start up in safe mode through msconfig, however the stupid virus is blocking anything that I try to do.

I don't know how to get my computer into safe mode! And I need help. It's frustrating to know the solution to my problem but not have any way of actually solving it.

I'm running windows vista 64bit if that matters. Please help as soon as possible! ]]> Anti-Virus MachX7 http://www.pchelpforum.com/anti-virus/94672-security-suit-virus-help.html http://www.pchelpforum.com/anti-virus/94492-zone-alarm-auto-updates-causing-freeze.html Wed, 18 Aug 2010 14:50:35 GMT Strange one this as I have been on to the Zone Alarm Forum and many others besides myself are experiencing the same problem which is: ZA recently... Strange one this as I have been on to the Zone Alarm Forum and many others besides myself are experiencing the same problem which is:
ZA recently changed thier update procedures to auto!When this kicks in it virtually freezes all other programs on the PC.....it doesnt last for long at most 10 minutes but this can be frustrating if you are attempting a quick email etc prior to work etc....I have switched off ZA auto update to manual but still it persists!
When the update( which is every day )takes place it seems to suck all the resources out of the PC....I have always used ZA but if this continues I shall look elsewhere, unless the Forum can help?
I have no other conflicting programs running in conjunction with ZA.
I have reset ZA still no go(this is what ZA Forum advised to its members?) ]]> Anti-Virus caskin http://www.pchelpforum.com/anti-virus/94492-zone-alarm-auto-updates-causing-freeze.html http://www.pchelpforum.com/anti-virus/94349-avast-wants-connect-mozcom.html Sun, 15 Aug 2010 20:09:41 GMT All of a sudden my firewall says that Avast (which I just installed) wants to connect to mozcom.acelb.sj.mozilla.com.

I'm kinda wondering about this. It looks like mozcom is a Phillipine isp. I'm in mainland US.

Anything to worry about? ]]> Anti-Virus 12Chris34 http://www.pchelpforum.com/anti-virus/94349-avast-wants-connect-mozcom.html http://www.pchelpforum.com/anti-virus/94138-xchange-server-stopped-working.html Wed, 11 Aug 2010 23:59:44 GMT Pls help! I installed Mcafee Antivirus (Generic Tottal Protection on our SBS Win Server 2003 and since the all client PC cannot connect to the... Pls help!

I installed Mcafee Antivirus (Generic Tottal Protection on our SBS Win Server 2003 and since the all client PC cannot connect to the exchange server.

I have now removed the antivirus from my Server nut still cannot cnnect our client PCs back to Exchange. Keep getting this error below when you try to send and recieve on outlook, It say it is disconnected:

"Microsoft Exchange Server reports error (0x8004011D). The server is not available. Contact your administrator if this condition persist."

I can now ping the Exchange server using the IP address and the Exchange name.

Started all the MSExchange servers that where not started but to no avail, please help. Email services has been down for 24 hours and counting. ]]> Anti-Virus KDM http://www.pchelpforum.com/anti-virus/94138-xchange-server-stopped-working.html http://www.pchelpforum.com/anti-virus/94126-unable-uninstall-avg7-5-install-avg9.html Wed, 11 Aug 2010 21:17:49 GMT Hi, I am getting very frustrated. I am trying to install the latest version of AVG (AVG9) from AVG's website or www.filehippo.com but although I can download the program OK, the installation stops with a message stating that I must unistall AVG7.5 first. There is no option to ignore it and continue with the setup.
Here's the rub; I cannot unistall AVG7.5. There is no sign of it in Control Panel Add/Remove Programs though I have managed to manually delete the Grisoft program from the Programs folder on my C: drive. I have also stopped all AVG applications from running in msconfig. I have also dowonloaded and run the AVG Removal Tool but that does not work as it cannot locate AVG7.5.
Windows XP Security Centre reports that AVG7.5 is switched off although the Security Centre Task Bar icon reports that AVG7.5 is out-of-date on boot.
Please can somebody tell me how to remove AVG7.5 so that I can install AVG9. Thanks. ]]> Anti-Virus di4charles http://www.pchelpforum.com/anti-virus/94126-unable-uninstall-avg7-5-install-avg9.html http://www.pchelpforum.com/anti-virus/94063-need-workable-internet-security-program.html Tue, 10 Aug 2010 20:12:06 GMT Hi everyone. I am new here, this is my 2nd post. I would like to know if anyone with some experience would like to share a good internet security... Hi everyone.

I am new here, this is my 2nd post. I would like to know if anyone with some experience would like to share a good internet security program like (Norton Internet Security for example) that takes care of everything (malware, spyes, trojans, and all sort of viruses).

This is because my free trial for a month is ending very soon and i would hate my new hp computer to get contaminated again. I think it is a waste for people to buy a security program every year as its a waste of money, especially for those who have been using computers for more than a decade and have to constantly reboot; i have heard it makes your computer slow..

I am now using Norton Internet Security for free and the trial is ending soon. So please help mew with the best free complete malware program available in the internet that i can download
]]> Anti-Virus Aquapure http://www.pchelpforum.com/anti-virus/94063-need-workable-internet-security-program.html http://www.pchelpforum.com/anti-virus/93966-windowupdate-site-unreachable.html Sun, 08 Aug 2010 16:42:10 GMT I can get to any website I try except Windows update.

I have moved the HDD to another PC and run MS Security Essentials, BitDefender & F-Secure scans. Then back to its own case where I ran Anti-Malware & SuperAntiSpyware. HijackThis also ran but still no Windows Update.

I have tried running IE in Safe mode - same problem. I did a repair install of XP - problem persists. I ran a batch file to delete the update database and reregister DLLs. Reinstalled IE 8. Still unable to reach Windows update in IE or FireFox. WinsockXPfix didn't help and an nslookup of windowsupdate.microsoft.com reveals

DNS request timed out.
timeout was 2 seconds.
*** Can't find server name for address 192.168.0.1: Timed out
*** Default servers are not available

All other websites on this PC come up fine, as does Windowsupdate on another PC on the same LAN. My Hosts. file contains just
127.0.0.1 localhost

Help. ]]> Anti-Virus eugeneg http://www.pchelpforum.com/anti-virus/93966-windowupdate-site-unreachable.html http://www.pchelpforum.com/anti-virus/93911-avira-attacked.html Sat, 07 Aug 2010 07:24:24 GMT My Avira wont open this morning and a window pops up when trying to open it: "Application cannot be executed. The file avcenter.exe is infected"

I cant uninstall and avg wont download. I also tried manual uninstall from WE but it wont allow.

Anyone else know about this virus? ]]> Anti-Virus ding dong http://www.pchelpforum.com/anti-virus/93911-avira-attacked.html http://www.pchelpforum.com/anti-virus/93767-cannot-install-antivirus-computer.html Wed, 04 Aug 2010 04:42:26 GMT I have a Windows 2000 machine on which I cannot install any antivirus software. Zone Alarm is already on there. I downloaded PCTools and when I try... I have a Windows 2000 machine on which I cannot install any antivirus software. Zone Alarm is already on there. I downloaded PCTools and when I try to run the exe file, the interface shows up with these strange characters. I can't do anything with it. Same thing with Avast and others. Even when I mouse over the systray clock, the date is written in this foreign language or whatever it is. It looks to me like Greek or Russian.
I REALLy need to clear this up. Any clues?
Is there an online virus scanner I can use? ]]> Anti-Virus 12Chris34 http://www.pchelpforum.com/anti-virus/93767-cannot-install-antivirus-computer.html http://www.pchelpforum.com/anti-virus/93742-strange-virus.html Tue, 03 Aug 2010 17:55:41 GMT Well, around 1 AM, someone was helping me with some problems via TeamViewer, and he decided to send me a scanner to look for a virus called ak$327,... Well, around 1 AM, someone was helping me with some problems via TeamViewer, and he decided to send me a scanner to look for a virus called ak$327, which I was being told deletes Windows files in periods of time. Sadly, I had the nasty thing and was told I was missing at least 2,012 .dll files out of the Windows directory. Now, as my computer still is functional, i'd like to actually know what i've lost and how to recover such files. :oZ ]]> Anti-Virus Tails-kun http://www.pchelpforum.com/anti-virus/93742-strange-virus.html