Pending: Camera can not communicate with software

rjacobson · 12-20-2008

I recently bought a new Canon camera model G10. The software that came with it was loaded without a problem. However when attempting to download pictures from the camera I keep getting an error message stating Canon Utilities Camera Window DC has encountered a problem and needs to close. Apparently the camera does not communicate with the Canon software. Is something turned on or off in the Windows XP Home Addition with service pack 3 that is preventing this. Canon techs can not figure out what is wrong.

driver_ian · 12-20-2008

Hi and welcome to the forum,
I'm unfamiliar with that camera or it's software package, but i can mark your thread as open to try and encourage a response from the really clever bods amongst us...

I know it's not ideal, but if you have one use a card reader and read the memory card without the camera

Sir Trews · 12-20-2008

Hello rjacobson and Welcome to the Forum!

One thing to check is the update version of your software. There is often an update even if you just got the camera.
Which OS are you using?

Edit: I see that your Camera has an Updater dated 12/o4/08. Have you installed this update? And if so, was the software working properly prior to this?

That's quite a rig ya got there too!

http://www.usa.canon.com/consumer/co...nloadDetailAct

Arctos · 12-20-2008

I got a new Canon camera a while back, it loaded a ship load of apps and utilities on to my computer. I have not had any trouble with this stuff, but it's a load of bloated carp to do a simple job.

I now use Picasa to manage my Canon it's simple and effective to use...

Picasa 3: Free download from Google

rjacobson · 12-20-2008

Thanks for the suggestion unfortunatly I do not have a card reader.

Sir Trews · 12-21-2008

Even without a card reader, if you are connecting your camera thru USB, all you should need to do is look for it under My Computer.
If you were to use the Picasa Arctos suggested, you can have the program look for the information on your Camera there.

I use a Nikon and with no hint of that software in the system, accessing pictures is no trouble.

Frustrating, it is tho, to not be able to use what you paid for, I'm sure.

Hopefully one of these suggestions helps.

Let us know!

12-20-2008	#1
rjacobson New Poster Join Date: Dec 2008 Posts: 2 PC Experience: Beginner	Camera can not communicate with software I recently bought a new Canon camera model G10. The software that came with it was loaded without a problem. However when attempting to download pictures from the camera I keep getting an error message stating Canon Utilities Camera Window DC has encountered a problem and needs to close. Apparently the camera does not communicate with the Canon software. Is something turned on or off in the Windows XP Home Addition with service pack 3 that is preventing this. Canon techs can not figure out what is wrong. Last edited by vger; 06-28-2009 at 06:07 PM.

12-20-2008	#2
driver_ian Moderator Join Date: Apr 2007 Location: Plymouth.England Posts: 2,234 PC Experience: to learn a little, I messed up a lot	Re: Camera can not communicate with software Hi and welcome to the forum, I'm unfamiliar with that camera or it's software package, but i can mark your thread as open to try and encourage a response from the really clever bods amongst us... I know it's not ideal, but if you have one use a card reader and read the memory card without the camera __________________ There's teamwork in Moderation.......I will always do my best to help. Prework

12-20-2008	#3
Sir Trews Moderator Join Date: Mar 2006 Location: West Coast.. you pick... Posts: 2,617 PC Experience: Back on the West side	Re: Camera can not communicate with software Hello rjacobson and Welcome to the Forum! One thing to check is the update version of your software. There is often an update even if you just got the camera. Which OS are you using? Edit: I see that your Camera has an Updater dated 12/o4/08. Have you installed this update? And if so, was the software working properly prior to this? That's quite a rig ya got there too! http://www.usa.canon.com/consumer/co...nloadDetailAct __________________ Saesa omentien lle (Pleasure meeting you) ◊*Prework* ◊ *PC Specs ◊* *Da Rulez◊Donation!* ≈Toshiba≈GRC≈CCleaner≈WCG≈Memtest≈Speedfan≈**

12-20-2008	#4
Arctos Tech Member Join Date: Sep 2006 Location: Bundaberg, Australia Posts: 4,249 PC Experience: RTM Assoc. Dip.	Re: Camera can not communicate with software I got a new Canon camera a while back, it loaded a ship load of apps and utilities on to my computer. I have not had any trouble with this stuff, but it's a load of bloated carp to do a simple job. I now use Picasa to manage my Canon it's simple and effective to use... Picasa 3: Free download from Google Comments on this post Sir Trews agrees: Picasa is nice! __________________ PCHF open 24/7 - Antiques made daily... Join the PC Help Forum WCG Team and fight cancer with us! Last edited by Arctos; 12-20-2008 at 09:09 PM. Reason: Typos

12-20-2008	#5
rjacobson New Poster Join Date: Dec 2008 Posts: 2 PC Experience: Beginner	Re: Camera can not communicate with software Thanks for the suggestion unfortunatly I do not have a card reader.

12-21-2008	#6
Sir Trews Moderator Join Date: Mar 2006 Location: West Coast.. you pick... Posts: 2,617 PC Experience: Back on the West side	Re: Camera can not communicate with software Even without a card reader, if you are connecting your camera thru USB, all you should need to do is look for it under My Computer. If you were to use the Picasa Arctos suggested, you can have the program look for the information on your Camera there. I use a Nikon and with no hint of that software in the system, accessing pictures is no trouble. Frustrating, it is tho, to not be able to use what you paid for, I'm sure. Hopefully one of these suggestions helps. Let us know! __________________ Saesa omentien lle (Pleasure meeting you) ◊*Prework* ◊ *PC Specs ◊* *Da Rulez◊Donation!* ≈Toshiba≈GRC≈CCleaner≈WCG≈Memtest≈Speedfan≈**

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