Hi

my laptop has stoped reading my CD/rom

under the device manageri am getting this message

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

can anyone please help

Here's pretty well explained directions for fixing it that I found here.

If it is showing an error code:
Code 10 , 19, Code 31, Code 32, Code 39, or Code 41
, delete the drive (from device manager).

Then follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

1. Click on Start --> Run --> and type in 'regedit' followed by the enter key ( if Vista Start search or windows+R )
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
{4D36E965-E325-11CE-BFC1-08002BE10318}
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer

As an addition to the most excellent advice offered by Xeno please allow me to add this.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

Thanks i will try this now and let you know how i got on

Great its sorted the problem
Thanks very much

Good to hear.

Marked as Fixed.