I have a old dell dem 2400 and the dvd drive will not play a dvd. It will play music,games and load programs but it will not play a dvd. I havechanged the drive and have the same problem. HELP

Hi,

My name is Todd and I'm with Dell's online outreach program. When you say it won't play a DVD are you referring to a movie, or a DVD with data or software on it? If it's a movie, what happens when you try to play it? What software are you using to watch it?

If you've already changed out the drive it's most likely a software problem and depending on what is happening there are a couple ways we can try to get it working correctly. If you can give us a bit more info we'll see what we can do.

Thank you,

Todd

Customer Advocate
Dell, Inc.

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