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still no luck, whenever i try burning any video files(i.e .avi) a pop up comes up and says started to write disc image then below it says failed to create disc image.

Can you create a 2GB (or thereabouts) ISO on your HD?

So:
New DVD R/W (which the PC can see)
New S/Ware
We'll assume your using DVD recordable media!!!!

Check the connections between DVD & motherboard, in particular look for bent, misaligned, missing pins

Make a DVD from the ISO you created

I ran across this article that may or may not help but thought I'd offer it up.

CD-R drive or CD-RW drive is not recognized as a recordable device

ok so its burning an image file but how come when i try to burn video files....(avi..etc.) it fails?

i apreciate the help guys!

We've established the DVD can record.

I have to take the view that when you try to create your DVD you're making a mistake in the parameters, size would be my first thought then speed etc

Use a wizard is my next advice...............