Hi
I am trying to burn cd's using itunes but when i start itunes then insert the blank disc in the drive the pc restarts and comes back with something regarding the ram and spybot comes back with something reffering to kernelfaultcheck.

I have no idea what to do i have asked on another pc forum website but i am still getting knowwhere with them.

I have attached the BIOS and driver scans i was asked to perform and i have also attached the pdf file of the report back from microsoft and i have also attached the only minidump file in the file

Thanks

Hi Steph-- Welcome to PCHF -- Sorry for the delay in responding to you... Our website was redesigned 2 days ago-- and we are just getting used to the new layout/tools.

Since your post includes a mini-dump file--I will PM our resident BSOD expert-- MadMonkey...

in the meantime-- your Driver Scans look OK really, nothing major there ...except your Realtek Audio Driver-- which could be related to your CD-burning issue.

Have you had any crashes-- "Blue Screens" other than the one?

If so try to find any other minidumps available-- the more dumps Mad has the easier it is to pinpoint the problem.

Hi and thank you for responding,

That is the only minidump file in the folder so i can't help anymore on that one unless there is another file some where as i got that from c:windows/minidump.

i just had a reply back from the other forum who asked me to disable the vobid drive that is showing which i done this is the post i recieved and my answer to that post

post recieved
What I was saying is that it appears that you have a software application (Vobid) which is using a folder on the hard drive as a make believe cdrom drive (more complex than this but suffices)
If you go to my computer, lets say you have one optical drive your CDRW drive itself, but in my computer you see two .
If you right click on one of them and choose properties => Hardware (tab) you will see a list of drives
One of the items you will see is Vobid Instant Drive CD SCSI CDROM Device

Probably the easiest thing to try at this point is to select it and choose properties
There should be an option to Use this device, / disable this device
Choose to disable it.

Or go to control panel / system / hardware /device manager
Under DVD /CDROM drives select the Vobid and right click and choose disable

Also go to start/ run and type msconfig and hit enter
On the startup tab, look for instant drive and uncheck it .
Apply and restart.

Now try your burner .

Basically the issue here is that the make believe memory addresses being used by the VOBID make believe drive are not being properly remapped since they are in fact hard drive addresses which are already being remapped to be make believe cdrom drive addresses and this causes a problem when the real cdrom tries to use them.


If you had added new memory (RAM) I would suggest that your first action be to remove it , or remove all but one stick of RAM and see if it solves the problem.
But with a Vobid drive I say disable it first and see if that solves the problem.

post that i replied

i done what you said regarding the vobid drive and i looked in the msconfig and could not find anything regarding instant drive so i restarted the pc anyway and it shut down but the lights on the drive kept coming on then off and the power light was on and the light which flashes for the hd was stable (on) so pressed the power button for 10 secs,left it for a few secs then powered back on but the same thing happened on the forth go it powered up and it came up with the system config utility but i didn't change anything in there, any ideas on what happened.
I have gone into event viewer and there was 3 errors in system, i have copied and pasted them below

1st one
Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 32
Date: 14/06/2008
Time: 19:36:58
User: N/A
Computer: STEPHANI-5429C0
Description:
Dependent Assembly Microsoft.VC80.MFCLOC could not be found and Last Error was The referenced assembly is not installed on your system.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

2nd one
Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 59
Date: 14/06/2008
Time: 19:36:58
User: N/A
Computer: STEPHANI-5429C0
Description:
Resolve Partial Assembly failed for Microsoft.VC80.MFCLOC. Reference error message: The referenced assembly is not installed on your system.
.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

3rd one
Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 59
Date: 14/06/2008
Time: 19:36:58
User: N/A
Computer: STEPHANI-5429C0
Description:
Generate Activation Context failed for C:\WINDOWS\WinSxS\x86_Microsoft.VC80.MFC_1fc8b3b9a 1e18e3b_8.0.50727.762_x-ww_3bf8fa05\MFC80U.DLL. Reference error message: The operation completed successfully.
.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

the 3 errors above was about the same time the pc would not shut down/boot back up.
I have not tried the cd burner just yet after what happened

Thanks

Hello Stephanie, welcome to PCHF.

Please can you download and install the following from Microsoft, which should resolve both your sideBySide errors, and any further Blue Screens: Download details: Visual C++ 2005 Redistributable Package (x86)

There is also a malware variant of sideBySide, so if this does not resolve your problem (it should), could you follow PCHF Prework on my signature for a member of security to analyse further. Can you also make sure that you are only running one security application at a time. I can see that your running Zone Alarm on your PC which also appears to be in conflict with another application.

i had the same problem when restarting the pc black screen (no signal) all lights on got the following errors in event manager

1.Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 15/06/2008
Time: 11:03:24
User: STEPHANI-5429C0\Stephanie
Computer: STEPHANI-5429C0
Description:
DCOM got error "The service did not respond to the start or control request in a timely fashion. " attempting to start the service LiveUpdate with arguments "" in order to run the server:
{03E0E6C2-363B-11D3-B536-00902771A435}
For more information, see Help and Support Center at Events and Errors Message Center: Basic Search.

2.Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7009
Date: 15/06/2008
Time: 11:03:24
User: N/A
Computer: STEPHANI-5429C0
Description:
Timeout (30000 milliseconds) waiting for the LiveUpdate service to connect.
For more information, see Help and Support Center at Events and Errors Message Center: Basic Search.

3.Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 15/06/2008
Time: 11:03:24
User: N/A
Computer: STEPHANI-5429C0
Description:
The LiveUpdate service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
For more information, see Help and Support Center at Events and Errors Message Center: Basic Search.

also when it did start up the screen came up black with white writing and i saw something regarding the dram is too tight or something along them lines.
i am going to try pchf prework

attached you will find all the pchf prework

hijackthis log
main.txt
extra.txt

Thanks

Hey Stephanie, did you read post #4, in particular, regarding security software?

sorry i forgot to add to post #5 that i have an expired version of norton av and firewall, could that be the problem if so i can uninstall it

Thanks

Well at the moment you seem to have the full suites of AVG, Norton and ZoneAlarm running at the same time for your security software (Firewall and Anti-Virus).

Spybot S&D, Windows Defender, Zone Labs Spy Blocker and something else I don't even recognise for anti-spyware.

You should ideally have 1 firewall, 1 anti-virus and 1 anti-spyware running at any one time. Certainly not all these, because they will and do conflict with each other, and this is what I was finding in the dump/log you posted earlier.

I would suggest the following actions:
- Keep AVG. It's free and certainly better than Norton.
- Uninstall Norton and Zone Alarm.
- Keep only one anti-spyware application of you choice running at any one time. For example, Spybot S&D. Just run the application periodically to check for anti-spyware. You don't have to uninstall them, just make sure they are not all running in the background. You can normally do this by going into the application itself, and unticking the option to automatically start when windows starts.

Your PC must take an age to start up?

Hi again

Ok i have uninstalled norton av and firewall,windows defender,zonealarm, an old version of spybot that i found,zone labs spy blocker which i do not even remember being installed on there.

I haven't tried burning a cd yet but when i restarted the pc after uninstalling each of the above i had the same prob as before (screen turned off but lights on the drive still on and power/hd lights on) i don't know what to do

Thanks