Hi there and welcome to PCHF,
I think that, as this is program specific, you may find it quicker to approach Cyberlink directly for support, whilst you wait for an answer here:
Technical Support
Before asking CyberLink Corp. for technical support, please refer to
this user's guide or online help for more information. You may also
contact the distributor/dealer where you bought this product for
help. If your problem is still not resolved, the following sections
provide ways to obtain technical support.
Web Support
Technical support is available 24 hours a day and at no cost at our
support web site:
support.cyberlink.com
You may also find additional information at:
CyberLink - Leader in Digital Home and Next Generation DVD Burning Solutions (English)
jp.cyberlink.com (Japanese)
In addition to frequently asked questions, we provide
troubleshooting techniques, the latest product news, and other
information.
Fax Support
For fax support, please fax us at:
(886) 2-8667-1300
Note: Technical support is only offered to registered users, so
please make sure to jot down your CD-key located on your CD
case when visiting our Web sites or faxing.
Chapter 5: Reference
89
Telephone Support
You are welcome to call the CyberLink's Technical Support Hotline at:
• (886) 2-8667-1298
Phone support hours are:
• Monday to Friday
• 9:00 a.m. - 5:00 p.m. (GMT +8:00) Taiwan local time,
excluding holidays.
When calling for support, please have your computer ready and
provide us with the following information:
• your registered CD-key
• the product version
• Windows version
• hardware devices (capture card, sound card, VGA card) and
their specifications
• detailed description of the problem and the circumstances
under which it occurred
• warning messages displayed (if applicable)
Note: Technical support is only offered to registered users, so
please make sure your CD-key is ready when calling.