I have installed this thing and it will not work for nothing in dma mode burns here and there in 12 min cant read anything I put in it I put it in pio mode and it burns in 40 minutes and read times for dvd movies are sluggish
When you say installed-- did you install and rely on XP for drivers --or did you install software with it from disc ? If software installed... did you check online for an updated version ?
Sometimes the boxes sit on a warehouse shelf for months/years before you buy it... may be outdated by a Windows update.
Or you may just have had an install error-- try reinstalling.