Pending: BSOD - help needed

obscureness · 08-25-2008

Hi everyone, I'm having a particularly tricky BSOD problem which I can't figure out. I received this screen on switching my PC on on Friday

http://farm3.static.flickr.com/2271/...7b8daa7d_b.jpg

I'm using XP home edition and unfortunately I don't have the OS disc. I can't get any further beyond this screen so I can't get to the dump file to attach it. Safe mode in any form won't work, as it will either go back to this screen or restart. I'm on my mother's PC just now, which is frankly embarrassing.

Any advice will be appreciated! Thanks in advance

Jelly Bean · 08-26-2008

Hello and welcome to PCHelpForum.

Read this:General troubleshooting for an error message that you may receive randomly in Windows XP: "Stop 0x0000008E"

Or could you run this and post results please:http://www.pchelpforum.com/windows-x...eath-here.html

DarkLord7854 · 08-26-2008

After researching your problem, it seems most people receive it from two main causes.

Either it's a memory timing problem, which is generally resolved by going into the BIOS, memory, timing/speed and setting it to Sync instead of Optimal.

Or, a much easier way, is to update your video card drivers.

I will continue to research this for other potential fixes.

Ninja-Edit:

Another way of fixing this is, in the event the file is corrupt, you can restore it by copying it over from your Windows XP CD in the folder i386 (on CD) and copy it to the Windows\System32\drivers on your HD.

obscureness · 08-26-2008

Thanks for the replies, I'll have a go at some of the suggestions as best I can. I still can't access the dump file since I can't get into the control panel. Is it possible to get to them via recovery console?

Jelly Bean · 08-26-2008

Have you tried to going into BIOS and loading fail safe and defaults save and exit?

Restart repeatedly tap F8 on startup and choose either safe mode or last known good config.

Have you installed any new hardware lately or do you remember updating any drivers?

Try those first.

obscureness · 08-26-2008

Safe mode doesn't work every time I try, it either goes to the blue screen or restarts. Last known config brings up the blue screen too. I can get to the BIOS but I'm afraid I cant see anything about loading fail safe and defaults.

I haven't installed or updated anything in ages, so I don't think its that...

Jelly Bean · 08-26-2008

It would be listed at bottom of screen or right side of screen.Look around and try and locate it it is usaly press F? to load fail safe and defaults.

08-25-2008	#1
obscureness Bronze Member Join Date: Aug 2008 Posts: 5 PC Experience: Some Experience	BSOD - help needed Hi everyone, I'm having a particularly tricky BSOD problem which I can't figure out. I received this screen on switching my PC on on Friday http://farm3.static.flickr.com/2271/...7b8daa7d_b.jpg I'm using XP home edition and unfortunately I don't have the OS disc. I can't get any further beyond this screen so I can't get to the dump file to attach it. Safe mode in any form won't work, as it will either go back to this screen or restart. I'm on my mother's PC just now, which is frankly embarrassing. Any advice will be appreciated! Thanks in advance

08-26-2008	#2
Jelly Bean Stoooooopid Girl. Join Date: Feb 2008 Location: Swansea Posts: 12,804 PC Experience: None.	Re: BSOD help needed Hello and welcome to PCHelpForum. Read this:General troubleshooting for an error message that you may receive randomly in Windows XP: "Stop 0x0000008E" Or could you run this and post results please:http://www.pchelpforum.com/windows-x...eath-here.html __________________ Rwy'n ceisio fy ngorau.

08-26-2008	#3
DarkLord7854 Web Developer Join Date: Sep 2005 Location: West Palm Beach, FL Posts: 1,862 PC Experience: Of Epic Proportions	Re: BSOD help needed After researching your problem, it seems most people receive it from two main causes. Either it's a memory timing problem, which is generally resolved by going into the BIOS, memory, timing/speed and setting it to Sync instead of Optimal. Or, a much easier way, is to update your video card drivers. I will continue to research this for other potential fixes. Ninja-Edit: Another way of fixing this is, in the event the file is corrupt, you can restore it by copying it over from your Windows XP CD in the folder i386 (on CD) and copy it to the Windows\System32\drivers on your HD. __________________ Custom WordPress, ZenCart, Joomla, vBulletin, etc installs and skinning, PM/E-Mail for a quote

08-26-2008	#4
obscureness Bronze Member Join Date: Aug 2008 Posts: 5 PC Experience: Some Experience	Re: BSOD help needed Thanks for the replies, I'll have a go at some of the suggestions as best I can. I still can't access the dump file since I can't get into the control panel. Is it possible to get to them via recovery console?

08-26-2008	#5
Jelly Bean Stoooooopid Girl. Join Date: Feb 2008 Location: Swansea Posts: 12,804 PC Experience: None.	Re: BSOD help needed Have you tried to going into BIOS and loading fail safe and defaults save and exit? Restart repeatedly tap F8 on startup and choose either safe mode or last known good config. Have you installed any new hardware lately or do you remember updating any drivers? Try those first. __________________ Rwy'n ceisio fy ngorau.

08-26-2008	#6
obscureness Bronze Member Join Date: Aug 2008 Posts: 5 PC Experience: Some Experience	Re: BSOD help needed Safe mode doesn't work every time I try, it either goes to the blue screen or restarts. Last known config brings up the blue screen too. I can get to the BIOS but I'm afraid I cant see anything about loading fail safe and defaults. I haven't installed or updated anything in ages, so I don't think its that...

08-26-2008	#7
Jelly Bean Stoooooopid Girl. Join Date: Feb 2008 Location: Swansea Posts: 12,804 PC Experience: None.	Re: BSOD help needed It would be listed at bottom of screen or right side of screen.Look around and try and locate it it is usaly press F? to load fail safe and defaults. __________________ Rwy'n ceisio fy ngorau.

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