Solved: BSOD - blue screen then crash

jackp1 · 10-11-2007

i have a packard bell pc with vista ultimate on it,it has 1.5 gig memory pentium 4, 3.2GHZ processor seagate HDD asus motherboard. anyway its been fine since iv had it. then yesterday i was browsing the net and i got blue screen, and it rebooted i hadn't done anythink to it after it rebooted i got a message. then today it has done the same thing again with the same message could some one please have a look below and see if they no what the problem is thanks jackp1..

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 8AC566FD
BCP3: 80E0FB38
BCP4: 80E0F834
OS Version: 6_0_6000
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\Mini101007-01.dmp
C:\Windows\Temp\WER-50593-0.sysdata.xml
C:\Windows\Temp\WER51C4.tmp.version.txt

Hengis · 10-11-2007

Hi there and welcome to the site,

Can you please attach C:\Windows\Minidump\Mini101007-01.dmp to this thread and we will take a look at it for you.

jackp1 · 10-11-2007

i dont no how to do attach the mini dump, could you please tell me how. all i have done is when i got blue screen then it rebooted i received a message explaining the problem, and all i done was open office word and copied the microsoft message into the new document which i copied into my message on this site so im not sure how to attach the mini dump?

jackp1 · 10-11-2007

i think this is it

Hengis · 10-11-2007

Hi, the crash seems to be related to networking drivers or networking software. There is a hotfix for this error here: Windows Vista may stop responding when you install software that adds legacy network drivers - let us know if it works.

jackp1 · 10-11-2007

thanks a lot man i really apreciate your help il give it a go and let you no how it goes cheers

jackp1 · 10-11-2007

iv been to microsoft website and requested the hotfix, they said i should receive it within about 8 hours so il keep you informed on how it works.. thanks again for your help hopefully it will work

10-11-2007	#1
jackp1 Bronze Member Join Date: Oct 2007 Posts: 15	BSOD - blue screen then crash i have a packard bell pc with vista ultimate on it,it has 1.5 gig memory pentium 4, 3.2GHZ processor seagate HDD asus motherboard. anyway its been fine since iv had it. then yesterday i was browsing the net and i got blue screen, and it rebooted i hadn't done anythink to it after it rebooted i got a message. then today it has done the same thing again with the same message could some one please have a look below and see if they no what the problem is thanks jackp1.. Problem signature: Problem Event Name: BlueScreen OS Version: 6.0.6000.2.0.0.256.1 Locale ID: 2057 Additional information about the problem: BCCode: 1000007e BCP1: C0000005 BCP2: 8AC566FD BCP3: 80E0FB38 BCP4: 80E0F834 OS Version: 6_0_6000 Service Pack: 0_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\Mini101007-01.dmp C:\Windows\Temp\WER-50593-0.sysdata.xml C:\Windows\Temp\WER51C4.tmp.version.txt

10-11-2007	#2
Hengis PCHF Founder & Owner Join Date: Jan 2004 Location: The PCHF Bunker Posts: 15,767 PC Experience: Microsoft Certified Professional	Re: blue screen then crash Hi there and welcome to the site, Can you please attach C:\Windows\Minidump\Mini101007-01.dmp to this thread and we will take a look at it for you. __________________ Handy Links: Pre-Work \| System File Checker \| Promote PCHF! \| Post your BSOD \| Post a screenshot \| Network info Tool

10-11-2007	#3
jackp1 Bronze Member Join Date: Oct 2007 Posts: 15	Re: blue screen then crash i dont no how to do attach the mini dump, could you please tell me how. all i have done is when i got blue screen then it rebooted i received a message explaining the problem, and all i done was open office word and copied the microsoft message into the new document which i copied into my message on this site so im not sure how to attach the mini dump?

10-11-2007	#5
Hengis PCHF Founder & Owner Join Date: Jan 2004 Location: The PCHF Bunker Posts: 15,767 PC Experience: Microsoft Certified Professional	Re: blue screen then crash Hi, the crash seems to be related to networking drivers or networking software. There is a hotfix for this error here: Windows Vista may stop responding when you install software that adds legacy network drivers - let us know if it works. __________________ Handy Links: Pre-Work \| System File Checker \| Promote PCHF! \| Post your BSOD \| Post a screenshot \| Network info Tool

10-11-2007	#6
jackp1 Bronze Member Join Date: Oct 2007 Posts: 15	Re: blue screen then crash thanks a lot man i really apreciate your help il give it a go and let you no how it goes cheers

10-11-2007	#7
jackp1 Bronze Member Join Date: Oct 2007 Posts: 15	Re: blue screen then crash iv been to microsoft website and requested the hotfix, they said i should receive it within about 8 hours so il keep you informed on how it works.. thanks again for your help hopefully it will work

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