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  1. #1


    Join Date : Aug 2012
    Posts : 25

    i got xp pro sp3. after installing the free version, i found that the avast program is disabled. i then checked to see if the service was running. it was not. i then tried to start it but i get this error:
    "could not start avast antivirus service on local computer error 5 access is denied"

    i tried to repair it but nothing. how do i fix this issue?
      My System SpecsSystem Spec

  2. #2

    Welcome to the forum. This could be malware stopping it running first check Avast forums and try their solutions. If that doesnt work please come back and look in my signature below and do the prework and we can check if there is any malware doing this
      My System SpecsSystem Spec

  3. #3


    Join Date : Nov 2011
    Posts : 11,820

    Welcome to PCHF

    Run the avast removal tool and then reboot and then reinstall


    http://www.avast.com/uninstall-utility
    Avast removal tool

    Now run app remover to ensure that everything to do with avast is off your machine.Then reboot.
    http://appremover.com/download-appremover


    Avast downloadlink.
    http://download.cnet.com/Avast-Free-...=dl&tag=button
      My System SpecsSystem Spec

  4. #4


    Join Date : Aug 2012
    Posts : 25

    Quote Originally Posted by samuria, post: 876050, member: 43421
    Welcome to the forum. This could be malware stopping it running first check Avast forums and try their solutions. If that doesnt work please come back and look in my signature below and do the prework and we can check if there is any malware doing this
    the avast forum wasnt able to help.
      My System SpecsSystem Spec

  5. #5


    Join Date : Aug 2012
    Posts : 25

    Quote Originally Posted by Malnutrition, post: 876051, member: 75167
    Welcome to PCHF

    Run the avast removal tool and then reboot and then reinstall


    http://www.avast.com/uninstall-utility
    Avast removal tool

    Now run app remover to ensure that everything to do with avast is off your machine.Then reboot.
    http://appremover.com/download-appremover


    Avast downloadlink.
    http://download.cnet.com/Avast-Free-...=dl&tag=button
    yes, i tried the avast removal tool several times and doing a clean install. but this doesnt work.
      My System SpecsSystem Spec

  6. #6


    Join Date : Nov 2011
    Posts : 11,820

    Complete the instructions in the link below so that malware can be ruled out.Attach the requested logs in your next reply.
    http://www.pchelpforum.com/xf/thread...osting.131846/
      My System SpecsSystem Spec