In the past week, my subscription to Sunbelt's Counterspy lapsed and I renewed it yesterday. During the the subsequent updating of definitions, I was informed of a software upgrade and I said yes to V3. This upgrade seemed fine but wasn't (another story) so I deinstalled Counterspy V3 and attempted to reinstall V2 using a previous copy of the install package from another PC. The first question it came up with was odd - "The setup will perform an upgrade of '8'. Do you want to continue?".
I said yes and then the following message appeared soon after: The system administrator has set policies that prevent this installation.
I have tried getting rid of all Counterspy references in Registry, run SpyBot 1.6 but to no avail. Can you help? I have been using Counterspy and have had no issues until now. Please help.
Regards,
Tim Reilly
PS I am attaching a Hijack this log in case it helps.
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| Anti-Virus - Problems with trying to install Counterspy posted in the Security & Safety forums; In the past week, my subscription to Sunbelt's Counterspy lapsed and I renewed it yesterday. During the the subsequent updating of definitions, I was informed of a software upgrade and ... |
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09-01-2008
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#1 |
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Bronze Member
 Join Date: Jan 2006
Posts: 26
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Problems with trying to install Counterspy
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09-01-2008
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#2 |
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Tech Member
  
Join Date: Sep 2006
Location: Bundaberg, Australia
Posts: 3,712 PC Experience: RTM Assoc. Dip.
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Re: Problems with trying to install Counterspy
Originally Posted by reillytj
All I can suggest you do, is to contact Sunbelt support for assistance in solving your problem..
Sunbelt Software Support
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09-06-2008
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#3 |
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Elite Member
 
Join Date: Apr 2007
Location: California, USA
Posts: 4,386 PC Experience: PC Guru
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Re: Problems with trying to install Counterspy
reillytj, do you still desire assistance with this problem?
If so, please click on the Pre-work in my signature and post the file/data onto this thread and I will move the thread to the proper forum for you.
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