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Anti-Virus - Problems with trying to install Counterspy posted in the Security & Safety forums; In the past week, my subscription to Sunbelt's Counterspy lapsed and I renewed it yesterday. During the the subsequent updating of definitions, I was informed of a software upgrade and ...

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  #1  
Old 09-01-2008
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Default Problems with trying to install Counterspy
In the past week, my subscription to Sunbelt's Counterspy lapsed and I renewed it yesterday. During the the subsequent updating of definitions, I was informed of a software upgrade and I said yes to V3. This upgrade seemed fine but wasn't (another story) so I deinstalled Counterspy V3 and attempted to reinstall V2 using a previous copy of the install package from another PC. The first question it came up with was odd - "The setup will perform an upgrade of '8'. Do you want to continue?".

I said yes and then the following message appeared soon after: The system administrator has set policies that prevent this installation.

I have tried getting rid of all Counterspy references in Registry, run SpyBot 1.6 but to no avail. Can you help? I have been using Counterspy and have had no issues until now. Please help.

Regards,
Tim Reilly

PS I am attaching a Hijack this log in case it helps.
Attached Files
File Type: txt hijackthis for 8300 on 8-31-08.txt (8.3 KB, 0 views)


  #2  
Old 09-01-2008
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Default Re: Problems with trying to install Counterspy
Originally Posted by reillytj View Post
In the past week, my subscription to Sunbelt's Counterspy lapsed and I renewed it yesterday. During the the subsequent updating of definitions, I was informed of a software upgrade and I said yes to V3. This upgrade seemed fine but wasn't (another story) so I deinstalled Counterspy V3 and attempted to reinstall V2 using a previous copy of the install package from another PC. The first question it came up with was odd - "The setup will perform an upgrade of '8'. Do you want to continue?".

I said yes and then the following message appeared soon after: The system administrator has set policies that prevent this installation.

I have tried getting rid of all Counterspy references in Registry, run SpyBot 1.6 but to no avail. Can you help? I have been using Counterspy and have had no issues until now. Please help.

Regards,
Tim Reilly

PS I am attaching a Hijack this log in case it helps.
All I can suggest you do, is to contact Sunbelt support for assistance in solving your problem..

Sunbelt Software Support


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  #3  
Old 09-06-2008
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Default Re: Problems with trying to install Counterspy
reillytj, do you still desire assistance with this problem?
If so, please click on the Pre-work in my signature and post the file/data onto this thread and I will move the thread to the proper forum for you.


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