Hi there

You were so helpful before,? I decided to try you before trying to reach Symantec.
Last evening,? I got a greeting card from someone,? ?who had the same name as a friend of
mine.? However when I opened it,? it said it was infected with the download.trojan virus.? I
followed Symantec instructions,? and disabled my system restore stuff,? restarted the computer,
and ran a full virus scan.? ?I don't find anything there,? and all seemed to be ok.
However,? when I tried Live Update,? and I have done it several times,? restarting each time,
I get to the "Security Software Update",? and it downloads,? but when it gets to
"updating common client files",? it says "the update was not completed.? the update process
was unable to complete successfully.? ?Please click the details button for more information".
I can't get past that step.

The details are as follows:
Windows XP 5.1.2600 Service Pack 2

Common Client Core 103.0.4

LiveUpdate was not able to complete this update.

Please contact Technical Support and provide all information displayed on this screen.
For contact information, go to Help->Technical Support from your Symantec product.

The files below could not be updated by LiveUpdate:
-----------------------------------
File: C:\Program Files\Common Files\Symantec Shared\CCDEC.DL^
39024 Bytes 12/13/2004 15:26:40 v103.0.3.8.
File: C:\Program Files\Common Files\Symantec Shared\CCEVTMGR.EX^
198256 Bytes 12/13/2004 15:30:04 v103.0.3.8.
File: C:\Program Files\Common Files\Symantec Shared\CCLOGIN.DL^
116336 Bytes 12/13/2004 15:26:52 v103.0.3.8.
File: C:\Program Files\Common Files\Symantec Shared\CCSCAN.DL^
145008 Bytes 12/13/2004 15:27:02 v103.0.3.8.
File: C:\Program Files\Common Files\Symantec Shared\Decomposers\DEC2.DL^
91752 Bytes 12/9/2004 9:13:52 v3.2.12.27.
File: C:\Program Files\Common Files\Symantec Shared\Decomposers\DEC2AMG.DL^
120424 Bytes 12/9/2004 9:13:54 v3.2.12.27.
File: C:\Program Files\Common Files\Symantec Shared\Decomposers\DEC2ARJ.DL^
67176 Bytes 12/9/2004 9:13:56 v3.2.12.27.
File: C:\Program Files\Common Files\Symantec Shared\Decomposers\DEC2CAB.DL^
79464 Bytes 12/9/2004 9:13:58 v3.2.12.27.
File: C:\Program Files\Common Files\Symantec Shared\Decomposers\DEC2GZIP.DL^
99944 Bytes 12/9/2004 9:14:00 v3.2.12.27.
File: C:\Program Files\Common Files\Symantec Shared\Decomposers\DEC2ID.DL^
54888 Bytes 12/9/2004 9:14:02 v3.2.12.27.
File: C:\Program Files\Common Files\Symantec Shared\Decomposers\DEC2LHA.DL^
87656 Bytes 12/9/2004 9:14:04 v3.2.12.27.
File: C:\Program Files\Common Files\Symantec Shared\Decomposers\DEC2LZ.DL^
63080 Bytes 12/9/2004 9:14:06 v3.2.12.27.
File: C:\Program Files\Common Files\Symantec Shared\Decomposers\DEC2RAR.DL^
140904 Bytes 12/9/2004 9:14:08 v3.2.12.27.
File: C:\Program Files\Common Files\Symantec Shared\Decomposers\DEC2RTF.DL^
83560 Bytes 12/9/2004 9:14:10 v3.2.12.27.
File: C:\Program Files\Common Files\Symantec Shared\Decomposers\DEC2SS.DL^
95848 Bytes 12/9/2004 9:14:12 v3.2.12.27.
File: C:\Program Files\Common Files\Symantec Shared\Decomposers\DEC2TAR.DL^
67176 Bytes 12/9/2004 9:14:14 v3.2.12.27.
File: C:\Program Files\Common Files\Symantec Shared\Decomposers\DEC2TEXT.DL^
247400 Bytes 12/9/2004 9:14:16 v3.2.12.27.
File: C:\Program Files\Common Files\Symantec Shared\Decomposers\DEC2TNEF.DL^
91752 Bytes 12/9/2004 9:14:18 v3.2.12.27.
File: C:\Program Files\Common Files\Symantec Shared\Decomposers\DEC2ZIP.DL^
239208 Bytes 12/9/2004 9:14:18 v3.2.12.27.
File: C:\Program Files\Common Files\Symantec Shared\Decomposers\DECSDK.DL^
63080 Bytes 12/9/2004 9:14:20 v3.2.12.27.


Can you possibly help me?? ?I have NAV 2005 and have never had this problem before.
Ginny Gilmore

Did you try and boot your machine into safemode and then run a full virusscan from there?

While you are in safemode open up your windows explorer and browse to the following directory:

C:\DOCUMENTS AND SETTINGS\USERNAME$\LOCAL SETTINGS

Replace USERNAME$ with your logon name or administrator.

(if you can't see the LOCAL SETTINGS folder then you can click on Tools - Folder Options - View and then enable "Show hidden files and folders")

Then go into the TEMP directory and delete everything in there (use SHIFT delete)

Once those have been deleted go to the Temporary Internet files folder and delete everything in there. (once again use SHIFT delete)

You can also run Stinger and Microsoft Malicious Software removal tool from my signature.

Once we have made sure that there is no virus then we can check if the updates work.

EDIT - you can also try and run a Panda scan:
http://www.pandasoftware.com/product..._principal.htm

And if you still have problems after that , then can you post a hijackthislog? (see link below)

Hi again

Thanks for your help and suggestions....I did all of the first ones....then it occurred to
me to uninstall just live update, and re-install from the Symantec website....I did what
it said, and it worked. I have a feeling though, that "cleaning up" with your tools
first was what enabled it to be installed correctly.

Thanks so much once more.

Ginny Gilmore

Well done, :-D

It appears im having the same problem, could the Original poster tell me what she did, to resolve it?