Keyboard fault at startup

Rev Phiilp J · 09-23-2009

Hello!

I'm currently trying to fix a friends computer, which is displaying the DOS screen 'Windows failed to start- last know good configuration, safe mode start windows normally' etc. (I'm running XP) For some reason, the keyboard is failing to work. It is not a wireless or USB keyboard, and connects with the regular purple connector. He says he's had no previous trouble with the keyboard. Would this be a fault with the keyboard, or the connection to the PC? (I am currently in the buisness of borrowing another keyboard from somewhere to test the former) or would it more likely be a driver problem? Is there a way to reboot without the keyboard? And if the connection to the stack needs fixing, are they cheap and could i do it myself? (I consider myself resonabably technically minded.)
Thanks for any help!

Smokeycheech · 09-23-2009

Hello Phillip, Welcome to the forum!

We have a great team of techs here and a very helpful community so I am sure we can help you!

I think the best idea is to try the replacement keyboard first to rule out the obvious, however I have marked your thread as open to encourage a tech to look and give you advice on your other questions

Someone will be with you as soon as they can

Regards,

Smokeycheech

georgeks · 09-23-2009

Hello

Some K/B, -especially on older DELL systems-appear to confuse the K/B port with the one for the Mouse occasionally.

Is the light on the K/B on?
Try connecting the K/B on the green port.
Try resetting the CMOS.

Rev Phiilp J · 09-25-2009

Thanks for the advice so far gents!
I've tried switching ports, to no avail. The keyboard lights don't seem to be lighting up. I'm still in the process of hunting another keyboard, so please be patient with me gents!

On another note, i seem to have foolishly misspelt my name in my username! Its Phillip, not Phiilp. I'm not sure how i managed to be that backward, but there you go!

09-23-2009	#1
Rev Phiilp J New Poster Join Date: Sep 2009 Posts: 2 PC Experience: Experienced	Keyboard fault at startup Hello! I'm currently trying to fix a friends computer, which is displaying the DOS screen 'Windows failed to start- last know good configuration, safe mode start windows normally' etc. (I'm running XP) For some reason, the keyboard is failing to work. It is not a wireless or USB keyboard, and connects with the regular purple connector. He says he's had no previous trouble with the keyboard. Would this be a fault with the keyboard, or the connection to the PC? (I am currently in the buisness of borrowing another keyboard from somewhere to test the former) or would it more likely be a driver problem? Is there a way to reboot without the keyboard? And if the connection to the stack needs fixing, are they cheap and could i do it myself? (I consider myself resonabably technically minded.) Thanks for any help!

09-23-2009	#2
Smokeycheech Mod Team Leader Join Date: Dec 2005 Location: Skynet HQ (kinda near PCHF bunker) Posts: 3,451 PC Experience: Learning more every day!	Re: Keyboard fault at startup Hello Phillip, Welcome to the forum! We have a great team of techs here and a very helpful community so I am sure we can help you! I think the best idea is to try the replacement keyboard first to rule out the obvious, however I have marked your thread as open to encourage a tech to look and give you advice on your other questions Someone will be with you as soon as they can Regards, Smokeycheech __________________ Prework~Speedfan~CCleaner~Rules~PCWizard~BSOD *If an elephant never forgets, how come they never win mastermind?*

09-23-2009	#3
georgeks Tech Support Team Join Date: Sep 2006 Location: The Netherlands Posts: 1,636 PC Experience: Some...	Re: Keyboard fault at startup Hello Some K/B, -especially on older DELL systems-appear to confuse the K/B port with the one for the Mouse occasionally. Is the light on the K/B on? Try connecting the K/B on the green port. Try resetting the CMOS. __________________ You are, What you do, When it Counts

09-25-2009	#4
Rev Phiilp J New Poster Join Date: Sep 2009 Posts: 2 PC Experience: Experienced	Re: Keyboard fault at startup Thanks for the advice so far gents! I've tried switching ports, to no avail. The keyboard lights don't seem to be lighting up. I'm still in the process of hunting another keyboard, so please be patient with me gents! On another note, i seem to have foolishly misspelt my name in my username! Its Phillip, not Phiilp. I'm not sure how i managed to be that backward, but there you go!

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