I have been having problems installing a driver for my onboard LAN card, so i have purchased a new PCI LAN card and i cannot install the driver for that either, the same thing happens as with the onboard card.

I have been researching on the net and some people think this may be down to a virus, spyware or malware. I cannot uninstall the devices or install the correct drivers, windows just tells me there was a problems and the file could not be found. I have tried a number of things but nothing has worked:

I have attached my Hijackthis log, could someone please help i really need to get my pc back online.

Thanks

It could be Malware. Try this:

Run both these programs.


Please download Malwarebytes' Anti-Malware from one of these places:

|MG| Malwarebytes Anti-Malware 1.31

http://www.besttechie.net/tools/mbam-setup.exe


Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, navigate to the Update tab and click Check For Updates. It will then download the latest updates for you
* Now navigate back to the Scan tab
* Select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire report in your next reply along with a fresh HijackThis log.

Please Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.


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Ok.Lets download ComboFix.exe. This will give me a better view to the files running and also hidden on your computer and also those in the registry..Please download from one of these webpages .

http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://www.forospyware.com/sUBs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe


* IMPORTANT !!! Save ComboFix.exe to your Desktop


Disable your AntiVirus and AntiSpyware applications, usually via a right-click on the System Tray icon. They may otherwise interfere with our tools.

Double-click on ComboFix.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.Recovery Console can be installed from your disc if you have Vista if you wish.

Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.





Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:





Click on Yes to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

OK I have completed the above and attached the MBAM and Combofix logs along with a new Hijckthis log.

MBAM found 3 infected objects and removed them!

That's all clean. Are you still having problems?

Yes I still cannot install or uninstall the onboard LAN or the PCI LAN. I am getting the same message that it could not find the file specified?

I know i have the correct drivers.

Any suggestions?

I'll move you out to another forum for evaluation by the other techs

rhyshaydn,

Would you mind providing detail specs of the onboard and PCI cards? I would be happy to doublecheck the appropriate drivers for you.