I have a creative zen stone mp3 player that is not being recognised in My Computer and therefore I can't access it.



It has previously worked but I use a lot of USB devices so I think it's a Drive letter conflict problem. It's not an issue with the player as it works fine on a friends PC.

The device is showing in computer management under Device manager>Disk drives. BUT I cannot access Disk Management and so cannot change it's drive letter. At the bottom of the window is the message 'Connecting to Logical Disk Manager servivce' and then 'Still Connecting' but nothing happens after this. If I unplug the device, disk manager works fine again.

One other strange occurance in My Computer is that although I cannot see the device, when i unplug it, it shows as 'Removable Disk F' for a spit second before dissapearing again or if 'Removable Disk F' does show and I try and access it, it causes the windows explorer to crash and dissapear until I unplug the device and things return to normal. When the device was working it was called Zen Stone plus and not Removable Disk.
Also,a restart takes a LOT longer with the device plugged in, don't know if that means anything.

I have tried:

Changing other device drive letters
Uninstalling the drivers and reinstalling
Resetting the Mp3 player

Any help please?!

Thanks in advance

Hi --Welcome to PCHF

You can't access disk management ?
are you on a limited account ?

There are quite a few things that can cause this problem-- there is even a downloadable USB drive manager just for XP--

USB Troubleshooting Guide for Windows XP