Dear Sir/Madam,

My laptop is currently in a Comet repair centre awaiting the repair of a faulty hard drive and LCD display, to be funded by the insurance cover provided by you.

On the 8th of May 2008 I received a letter from the Comet centre claiming that the unit has suffered “Liquid Contamination”, although when the unit was being diagnosed in-store no evidence of this was found.

My problem is, whilst in my care the unit has not suffered any liquid contamination, and when not in my care the unit has always been locked away. There was no opportunity for the unit to be liquid damaged in my care.

I do understand that if I had spilled a liquid over the laptop I would still be fully insured, as my insurance policy covers accidental damage, however I simply cannot explain how and liquids came into contact with the unit. Several Comet advisors suggested that I lied to you, the insurance company, by stating that I had accidentally spilled a liquid such as water over the laptop, to speed up the process of the repair, but I do not see this as a fair way to go about things.

Comet have therefore requested that the insurance claim should be processed as “Unknown Cause of Damage”, and they said that this would require me getting into contact with you in writing. I have some various reference numbers which may help you assist me further: