I have a Sony Viao laptop and is about 2 years old (bought it in 2005)

Today i switched on the computer and started browsing through the internet. After about 15-20 minutes the computer froze completely. I could not move the mouse cursor or press any button on the keypad (i.e. try to access Task Manager). I then held down the power button to switch it off but nothing happened. The screen was working and the laptop was still on (fans still can be heard etc).

So the only way i could shut it down was to take the battery out - this is exactly what i did. Then i left it for a couple minutes before piecing back the battery and mains adaptor and tried switching it back on again, result = nothing, my laptop is officially dead weight!!!

As i am insured with PC World i gave them a call, not even them could tell me what happened to my laptop. Its now gonna be picked up on Monday and sent away for it to be fixed... But what happened to my laptop??

The good side is that i may get a new (better) laptop if they cant fix it... Whats the worse that could happen to my laptop for them not being able to fix it??

Thanks

If PC World cant fix your laptop they HAVE to give you a replacement machine.

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